June 2009

Paint a Picture of Your Customer Service Experience

June 22, 2009

Here is your Daily Dose of Amazing Service: Paint a Picture of Your Customer Service Experience And here are some additional thoughts on this topic… One of my favorite customer service books, Raving Fans, by Ken Blanchard and Sheldon Bowles talks about designing the experience you want your customers to have. In the book, they [...]

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Customer Service Carnivale: June 22, 2009

June 22, 2009

Welcome to the June 22 edition of the Customer Service Carnivale. This week we have contributions from across the globe with ideas and suggestions to help you improve your customer service. We start with Shaun Sayers at Capable People. Shaun asks what has happened to great customer service as he shares some of his recent [...]

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Customer Service Quote for June 22, 2009

June 22, 2009

“When you do a little more, you stand out a lot more.” -Ron Kaufman Author of: UP Your Service!

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Complaints Are Just Feedback

June 22, 2009

Customer complaints. The term is enough to make our hearts pump and our blood pressure jump. We hate dealing with them. We hate even knowing about them. A complaint means someone in our company has made a mess and we need to mop it up. And it means we have a angry customer to placate. [...]

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Customer Service Quote for June 19, 2009

June 19, 2009

“It’s easier to give customer service now…. than take customer complaints later.” -Dave Northway

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Amazing Customer Service Means Delivering a Positive and Memorable Experience

June 19, 2009

Here is your Daily Dose of Amazing Service: Deliver a Positive and Memorable Experience And here are some additional thoughts on this topic… Last summer a 12 year old boy had his bike stolen at one of his favorite places: the library. In an instant, his “happy place” became a place of pain. All the [...]

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The Easiest and Most Powerful Way to Have More Loyal Customers

June 19, 2009

Yesterday my dad had his second (or third or fourth, I can’t remember) retirement party. He’s not really retiring. He is moving on to the next phase of his career and his life though. So his colleagues and clients threw him a party. It would have been more fitting to call it an Appreciation Party. [...]

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Enjoy Your Job, Your Co-workers and Your Customers

June 17, 2009

Here is your Daily Dose of Amazing Service: Enjoy your job, your co-workers and your customers. And here are some additional thoughts on this topic… I’ve spoken about customer service all over the USA, in Europe and Asia. When I ask people what they like about their jobs one of the most common answers is: [...]

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Customer Service Quote for June 17, 2009

June 17, 2009

“As far as customers are concerned, you are the company.” -Ron Zemke Author of Managing Knock Your Socks Off Service

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Acknowledge Your Customer

June 16, 2009

Here is your Daily Dose of Amazing Service: Acknowledge your customer’s presence. And here are some additional thoughts on this topic… A basic (and most important) human need is to be acknowledged. Most of us dislike being ignored. It just feels bad. And when we’re a customer it’s worse. A guaranteed way to chase away [...]

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Customer Service Quote for June 16, 2009

June 16, 2009

“Thank your customers for complaining. It’s the most valuable feedback you get.” -Kevin Stirtz Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back

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Give Your Customers Your Name

June 15, 2009

Here is your Daily Dose of Amazing Service: Give your customer your name first. And here are some additional thoughts on this topic… This makes your conversation more personal and enables you to better connect with your customer.

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Customer Service Quote for June 15, 2009

June 15, 2009

“Play like a champion today.” -Sign outside locker room at University of Notre Dame

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Customer Service Quote for June 5, 2009

June 5, 2009

“How often should you say thank you? Every time you get the chance.” -Carl Sewell Author of:  Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer

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Be More Responsive Than Anyone Else

June 5, 2009

Here is your Daily Dose of Amazing Service: Be more responsive than anyone else. And here are some additional thoughts on this topic… It’s not hard to be amazing, especially in how we communicate with people. These days most people do a lousy job returning calls and emails. Several weeks ago, I called a local [...]

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Top 10 Social Media Brand Segments

June 4, 2009

Social media products and websites continue to gain popularity in use and value in connecting people. Almost daily they become more powerful tools for many organizations to engage their customers better. So more and more companies are using social media because they know their customers are too. In fact that’s often the first reason companies [...]

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