June 2009

Consistency builds trust

June 30, 2009

Here is your Daily Dose of Amazing Service: Consistency builds trust. And here are some additional thoughts on this topic… Long term, sustainable increases in customer loyalty require trusting relationships between customer and companies. As a customer, I’ll keep doing business with you if I believe your goal is to help me. The more I [...]

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Customer Service Quote for June 30, 2009

June 30, 2009

The best way to find yourself is to lose yourself in the service of others. -Mahatma Gandhi The Essential Gandhi: An Anthology of His Writings on His Life, Work, and Ideas

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Improve Your Customer Service Every Day

June 29, 2009

Here is your Daily Dose of Amazing Service: Improve Your Customer Service Every Day And here are some additional thoughts on this topic… In the world of customer service, you need to get better or you’ll fall behind. The Disney organization is well known as a model of quality customer service. And yet they constantly [...]

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Customer Service Quote for June 29, 2009

June 29, 2009

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. -Peter Drucker Author of: The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done

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Customer Service Quote for June 26, 2009

June 26, 2009

“Why wait to be memorable?” -Anthony Robbins Author of: Unlimited Power : The New Science Of Personal Achievement

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Meet your customers where they are

June 26, 2009

Here is your Daily Dose of Amazing Service: Meet your customers where they are. And here are some additional thoughts on this topic… Do any of these sound familiar? The doctor’s office that makes you present an insurance card every time you are there even though the information is the same. The insurance agent who [...]

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Serve your customers

June 25, 2009

Here is your Daily Dose of Amazing Service: Serve your customers And here are some additional thoughts on this topic… We’ve all dealt with people and companies that try to sell us what they want us to buy. They try to fit our need to their solution. They send us away with no help if [...]

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Give Your Customers a Great Experience

June 25, 2009

One of the best ways to keep your customers coming back and get more referrals is to give your customers a great experience. And that’s true even when your customers aren’t human. When I watch this video, not only would I want our dog to be a “customer”, I want to go there too! If [...]

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Customer Service Quote for June 25, 2009

June 25, 2009

“Let me pass, I have to follow them, I am their leader.” -Alexandra Ledru-Rollin

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Subway Offers Both Extremes of Customer Experience

June 24, 2009

Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer relatively healthy food fast and at a fair price.  And, usually you get the same experience no matter where you are.The Subway in Montgomeryville, PA offers the same basic experience as the [...]

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Amazing Service Guy on the Radio

June 24, 2009

This Saturday, June 27, you can hear the Amazing Service Guy on live radio in the Twin Cities. I’ll be a guest on Mark Kozlak’s show, Calling for Color. The show is on Saturday morning from 9:00 to 9: 30 am on KLBB Radio 1220 AM. Here’s why you want to listen to this show.

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Customer Service Quote for June 24, 2009

June 24, 2009

“The price of greatness is responsibility.” -Winston Churchill

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NWA – Delta Improves Customer Experience. Will it last?

June 23, 2009

It appears the predictions that a down economy would spur companies to higher levels of customer service are coming true. Recently on a trip to Philadelphia my wife and I were delayed on a NWA flight. Our plane left the gate about an hour late and then we sat on the tarmac for another 45 [...]

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Create your customers by giving them what they want.

June 23, 2009

Here is your Daily Dose of Amazing Service: Create your customers by giving them what they want. And here are some additional thoughts on this topic… Peter Drucker said: “Businesses exist to create customers.” Kevin Stirtz adds: “We create customers by giving them the experience they want.” The #1 reason customers leave (and don’t come [...]

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Customer Service Quote for June 23, 2009

June 23, 2009

“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” -W. Edwards Deming Author of: Out of the Crisis

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Why Are Big Brands Losing Customers?

June 22, 2009

Today Pointer Media Network released their study: “Losing Loyalty: The Consumer Defection Dilemma.” It shows many large well-known brands have lost a lot of loyal customers in the last year. According to the report, less than half (48%)of customers considered highly loyal remained highly loyal   from 2007 to 2008, for the brands included in this [...]

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Paint a Picture of Your Customer Service Experience

June 22, 2009

Here is your Daily Dose of Amazing Service: Paint a Picture of Your Customer Service Experience And here are some additional thoughts on this topic… One of my favorite customer service books, Raving Fans, by Ken Blanchard and Sheldon Bowles talks about designing the experience you want your customers to have. In the book, they [...]

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