We Always Have Choice to Deliver Amazing Service

by Kevin Stirtz “Happiness is not by chance, but by choice.” -Jim Rohn A while ago I was talking with some people about their customer service experiences. A lady commented to me on what amazing... [Read more...]

Is Customer Service Better than Sex?

by Kevin Stirtz Over the years many things have been suggested to be “better than sex”. I recall (fondly) a certain dessert called “better than sex cake” I was introduced to almost... [Read more...]

How to Beat the Recession - Part 2

by Kevin Stirtz Sometimes when our world changes dramatically, we find ourselves grasping wildly for new solutions and ideas. But if we change too much too fast, we risk getting rid of tools that can... [Read more...]

How to Beat the Recession - Part 1

by Kevin Stirtz When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to spend time worrying about how we’ll survive in these challenging times. But... [Read more...]

Free customer service resources

To make life a little easier for you, I have created a permanent page that lists all the free customer service resources available at AmazingServiceGuy.com. You can find it here: http://amazingserviceguy.com/customer-service-resources/  Read More →

Companies Still Need to Improve Service Says New Report

by Kevin Stirtz Today my company published a new report on customer service. It’s called: “The State of Customer Service” and it offers a glimpse of what real people think about customer... [Read more...]

Little Things Make the Difference

by Kevin Stirtz Last week I got a call from a hotel employee confirming the headcount for an event I was responsible for. In her voice mail, she asked me to call her back to confirm our final headcount,... [Read more...]

A New Tool to Improve Customer Service

by Kevin Stirtz A while ago I heard an interview with Dan Ariely, a behavioral economist at MIT. During the interview, Dan talked about an experiment which caught my attention: “…they created... [Read more...]

Is Your Company Delivering the Right Experience?

by Kevin Stirtz I surf the Internet a lot. As a writer and speaker it comes with the territory. And I don’t mind, except when I have to deal with insanely slow websites. There are a few websites... [Read more...]