December 2008

Don’t Let Invisible Customers Ruin Your Business

December 5, 2008

  A few weeks ago I was at Perkins, attempting to pay for my meal. Employees scurried back and forth with not even a curious glance in my direction. Finally, the manager said something which compelled another employee to issue an order. And, like magic, a smiling young lady appeared and graciously took my money. [...]

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Unemployed man makes generous donation to service dog agency

December 5, 2008

I saw this on the KSAX TV website. An unemployed contractor donated a custom trailer he owned to a nonprofit agency that provides service dogs for people who are deaf or disabled. A week ago (on Thanksgiving) someone had stolen the trailer owned by the nonprofit. Without it

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Starbucks shows how to deliver customer service.

December 3, 2008

This video does a good job showing the Starbucks experience. How does your company compare?

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For more loyal customers, talk to them.

December 1, 2008

Travel pro Chris Elliot informs us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move on their part. With oil prices down people expect companies to do this. If they don’t they look greedy.

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