New Resource: AllTop.com

by Kevin Stirtz File this under “cool new resources”. I just learned (via Chris Brogan with an assist from Guy Kawasaki) about a useful website called AllTop.com. They aggregate headlines... [Read more...]

Does your company have invisible customers?

by Kevin Stirtz It’s something most of us have felt at one time or another. And it’s the worst thing a company can do to a customer: Make them feel INVISIBLE. As a customer you are invisible... [Read more...]

Top Ten Ways Retailers Can Sell More This Holiday Season

by Kevin Stirtz Even though Black Friday has begun, there is still time for retailers to increase their chances of having a good holiday shopping season. We all know customer service is important, but... [Read more...]

Make Your Customers Smile

by Kevin Stirtz Kevin Stirtz’s Amazing Service Rule #4: Make Your Customers Smile To some people this might seem a little too mushy, too “warm and fuzzy”. After all, isn’t it more... [Read more...]

What Do Your Customers Want?

by Kevin Stirtz I read a recent report by Accenture that I found downright exciting. It’s the results of their 2008 Customer Satisfaction Survey. (Click here to download your own copy.) Much of the... [Read more...]

Some people just know how to serve

by Kevin Stirtz Props to my friend Chris Elliott (over at Elliott.org) for this news item. Chris tells us about a customer service agent at Delta Airlines who understands the meaning of service. The long... [Read more...]

Event notice - Live Webcast: Ten Secrets for Successful Customer Service

by Kevin Stirtz Just got an email from RightNow Technologies regarding their upcoming live webcast. It’s called: “Ten Secrets for Successful Customer Service” and so, of course, it got... [Read more...]

Assure Your Customers

by Kevin Stirtz Kevin Stirtz’s Amazing Service Rule #42 “Assure your customers.” Customers come to us for one of two reasons. They want our help to accomplish something or to avoid something.... [Read more...]

Pix and Notes from Kuala Lumpur

by Kevin Stirtz Recently I taught a seminar in Kuala Lumpur (Malaysia). Since neither of us had been there before I brought my favorite traveling buddy (also known as my wife, Debbie). She’s always... [Read more...]

When You Care, Service is Easy

by Kevin Stirtz My wife and I are pet people. Our pets are our companions. So two years ago, when one of our two dogs died, we struggled with the question of getting another one. Our vet reminded us that... [Read more...]

Amazing Service comes in all shapes and sizes

by Kevin Stirtz Paul Schmelzer writes for a number of publications both online and off. He knows a good story when he sees one. He didn’t have to look far for this one he shared recently on Eyeteeth. “The... [Read more...]