Archive | October, 2008

Amazing Service Podcast #5 October 22, 2008 (the “Just say no” edition)

Amazing Service Podcast #5 October 22, 2008 (the “Just say no” edition)

by Kevin Stirtz

Welcome to the 5th edition of the Amazing Service Podcast. In this segment we talk about two fun and helpful Amazing Service Rules: #15 “Don’t interrupt your customers” and #40, “It’s okay to say no”.

We start the podcast talking briefly about how to get better results by getting everyone in your company involved in finding solutions and addressing opportunities.

Enjoy the show!

Posted in All, Resources0 Comments

It’s Okay to Say “No”

by Kevin Stirtz

its-okay-to-say-no

Kevin Stirtz’s Amazing Service Rule# 40:

It’s okay to say no. (But be nice about it and offer an alternative.)

Many of us have been taught to avoid the word “no” when dealing with customers. And it’s a good lesson because there are better ways to tell a customer you’re unable to help them in exactly the way they want. Dropping a big fat “no” on them might not create a positive and memorable experience.

But some people have taken this lesson the wrong way. They assume

Posted in All, Tips0 Comments

Amazing Service Guy Goes to Kuala Lumpur

by Kevin Stirtz

CrownPlazaKL

Next week I will expand my geographic and cultural horizons – a lot. I will be conducting a 2-day seminar in Kuala Lumpur, Malaysia next week. While I’m not thrilled about the 20 hour plane ride it will be exciting to meet people and experience this area.

Here is more information about the seminar. You can join me if you want, for only 4495 RM (that’s Malaysian Ringat).

Posted in All0 Comments

Amazing Service Guy interviewed on “Build Your Business Radio”

by Kevin Stirtz

radio button

I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly at: http://wsradio.com.

This first part of the show was about customer loyalty and how businesses can use customer service to increase customer loyalty.

You can listen to the show here.

Enjoy!

Posted in All0 Comments

More Loyal Customers book featured on CRMIndustry.com

by Kevin Stirtz

9781605859521 frontcover-amazon

This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” is featured as Required Reading on the popular website CRMIndustry.com.

Posted in All0 Comments

Don’t Interrupt Your Customer

by Kevin Stirtz

Kevin Stirtz’s Amazing Service Rule# 15:

Don’t interrupt your customer when they’re talking to you.

We all know listening skills are fundamental to working with and getting along with others. They’re so basic it should be a given that we’re all excellent listeners.

But we aren’t, are we?

In fact, most of us are lousy listeners. We focus on

Posted in All0 Comments

Make the Most of Customer Service Week 2008

by Kevin Stirtz

happy people cheering

Next week is Customer Service Week in the USA. Since 1992, this week has been a time to honor and celebrate the spirit of customer service in our organizations.

Being a practical sort, I look at something like this and ask myself, how can we get the most from this? What can people do to create some tangible value beyond recognizing the importance of customer service?

So here are 7 things you can do to both honor the spirit of service but also produce something of value for your organization as you celebrate Customer Service Week:

Posted in All, Tips0 Comments

Page 1 of 11

Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Customer service and Twitter

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Free Customer Service Tips

Create an Amazing Service Brand

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Service Software

Fun Stuff

Archives

Monthly

October 2008
S M T W T F S
« Sep   Nov »
 1234
567891011
12131415161718
19202122232425
262728293031  

Products

Login