Amazing Service Podcast #5 October 22, 2008 (the “Just say no” edition)
October 22, 2008 · Leave a Comment
Welcome to the 5th edition of the Amazing Service Podcast. In this segment we talk about two fun and helpful Amazing Service Rules: #15 “Don’t interrupt your customers” and #40, “It’s... [Read more...]
It’s Okay to Say “No”
October 21, 2008 · Leave a Comment
by Kevin Stirtz Kevin Stirtz’s Amazing Service Rule# 40: It’s okay to say no. (But be nice about it and offer an alternative.) Many of us have been taught to avoid the word “no”... [Read more...]
Amazing Service Guy Goes to Kuala Lumpur
October 21, 2008 · Leave a Comment
by Kevin Stirtz Next week I will expand my geographic and cultural horizons - a lot. I will be conducting a 2-day seminar in Kuala Lumpur, Malaysia next week. While I’m not thrilled about the 20... [Read more...]
Amazing Service Guy interviewed on “Build Your Business Radio”
October 20, 2008 · Leave a Comment
by Kevin Stirtz I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly at: http://wsradio.com. This first part of the show was about... [Read more...]
More Loyal Customers book featured on CRMIndustry.com
October 11, 2008 · Leave a Comment
by Kevin Stirtz This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” is featured as Required Reading on the popular website CRMIndustry.com. ... [Read more...]
Don’t Interrupt Your Customer
October 10, 2008 · Leave a Comment
by Kevin Stirtz Kevin Stirtz’s Amazing Service Rule# 15: Don’t interrupt your customer when they’re talking to you. We all know listening skills are fundamental to working with and getting... [Read more...]
Make the Most of Customer Service Week
October 3, 2008 · Leave a Comment
by Kevin Stirtz Next week is Customer Service Week in the USA. Since 1992, this week has been a time to honor and celebrate the spirit of customer service in our organizations. Being a practical sort,... [Read more...]
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