October 2008

It’s Okay to Say “No”

October 21, 2008

Kevin Stirtz’s Amazing Service Rule# 40: It’s okay to say no. (But be nice about it and offer an alternative.) Many of us have been taught to avoid the word “no” when dealing with customers. And it’s a good lesson because there are better ways to tell a customer you’re unable to help them in [...]

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Amazing Service Guy Goes to Kuala Lumpur

October 21, 2008

Next week I will expand my geographic and cultural horizons – a lot. I will be conducting a 2-day seminar in Kuala Lumpur, Malaysia next week. While I’m not thrilled about the 20 hour plane ride it will be exciting to meet people and experience this area. Here is more information about the seminar. You [...]

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Amazing Service Guy interviewed on “Build Your Business Radio”

October 20, 2008

I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly at: http://wsradio.com. This first part of the show was about customer loyalty and how businesses can use customer service to increase customer loyalty. You can listen to the show here. Enjoy!

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More Loyal Customers book featured on CRMIndustry.com

October 11, 2008

This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” is featured as Required Reading on the popular website CRMIndustry.com.

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Don’t Interrupt Your Customer

October 10, 2008

Kevin Stirtz’s Amazing Service Rule# 15: Don’t interrupt your customer when they’re talking to you. We all know listening skills are fundamental to working with and getting along with others. They’re so basic it should be a given that we’re all excellent listeners. But we aren’t, are we? In fact, most of us are lousy [...]

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Make the Most of Customer Service Week 2008

October 3, 2008

Next week is Customer Service Week in the USA. Since 1992, this week has been a time to honor and celebrate the spirit of customer service in our organizations. Being a practical sort, I look at something like this and ask myself, how can we get the most from this? What can people do to [...]

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