Welcome to the 4th edition of the Amazing Service Podcast. In this segment we talk about two very useful Amazing Service Rules: #20 “Be grateful for your customers” and #31, “Respect your customer’s opinion”.

We start the podcast talking briefly about how to make the most out of those things we love to hate: customer complaints.

Enjoy the show!

Kevin Stirtz’s Amazing Service Rule #48:

Thank your customers for complaining

One of the situations people hate most is dealing with customer complaints.

This is too bad because customer complaints offer a goldmine of information to companies, if they deal with them effectively.

The first step to making better use of customer complaints is to

Kevin Stirtz’s Amazing Customer Service Rule #46:

To thrill your customers, do something positive and unexpected

We often hear that we need to “thrill” or “wow” our customers. And, intuitively we know this is a good thing because it increases the chances our customers will come back and tell others about us.

That begs the question of how to do it. Because people are different. We all have different tastes and preferences. What might “wow” one person could bore another to death.

Welcome to the 3rd edition of the Amazing Service Podcast. In this segment we talk about two very useful Amazing Service Rules: #47 “don’t multi-task” and #44, “do something extra”.

We start the podcast talking briefly about my interview last week with Barbra Horowitz, host of “Fashion 411″ radio show.

Enjoy the show!

A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and normal people. She is a fashion correspondent for British Vogue and, most importantly, she is the host of “Fashion 411“, a weekly program of the Karma Sol Radio network in Los Angeles.

Kevin Stirtz’s Amazing Service Rule #10

Respect their time.

“Tick tock said the clock.”

It seems the almighty clock rules our lives. With each generation, our society gets busier and busier.

Even though we all have the same amount of time, we use it differently. And we use it the way we want. So, we can get a little testy when we feel someone is wasting our time. It’s even worse when they’re wasting our time to meet their needs.

The Internet has given us an ability to connect with others like we couldn’t have imagined 20 years ago. It’s taken Word of Mouth to new levels. It’s made it possible for anyone to create an effective promotional campaign using free technology and their own creativity and knowledge.

So, the question gets asked (this time, by MIMA) where does content start and where does marketing begin?

Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs. It’s the monthly teleseminar for The Entrepreneurial MD.

The session starts at 6:30 pm CDT and lasts for about an hour. To learn more and to register, go here.

Details of the teleseminar

In August I was interviewed by Kim Friddle for WeMentorSuccess.com. It was part of a series of audio programs to be broadcast in multiple US markets to a small business audience.

The interview is 21 minutes and focuses on how company owners (or managers) can increase customer loyalty by improving customer service. We discuss the strategic part of the Amazing Service System and the 6 step system any company (or team or division) can use to build a culture of service that can lead to increased loyalty and retention as well as improved employee morale and profits.

Welcome to the Amazing Service Podcast for Friday, September 5, 2008. This is our second podcast on a beautiful late summer day in the Twin Cities.

Today we talk about service as a means to success, Amazing Customer Service Rule #30, “Thank your customers” and Amazing Customer Service Rule #16, “Discover what your customers want.”

Also, I have used different intro music for this podcast. Please let me know what you think.

Kevin Stirtz’s Amazing Customer Service Rule #23

Never leave them wondering.

I call my insurance company with a question. The customer service representative is unable to answer it so she says she’ll need to research the answer and call me back. Within seconds the line goes dead and she’s gone.

I’m researching a website for a product. They have pretty pictures and witty, hip-sounding marketing copy. But I can’t find the answers to the questions I have. When I email their customer service,