September 2008

Thank your customers for complaining

September 24, 2008

Kevin Stirtz’s Amazing Service Rule #48: Thank your customers for complaining One of the situations people hate most is dealing with customer complaints. This is too bad because customer complaints offer a goldmine of information to companies, if they deal with them effectively. The first step to making better use of customer complaints is to

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To wow your customers, do something positive and unexpected

September 19, 2008

Kevin Stirtz’s Amazing Customer Service Rule #46: To thrill your customers, do something positive and unexpected We often hear that we need to “thrill” or “wow” our customers. And, intuitively we know this is a good thing because it increases the chances our customers will come back and tell others about us. That begs the [...]

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Amazing Service Guy Interviewed on Fashion 411 with Barbra Horowitz

September 18, 2008

A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and normal people. She is a fashion correspondent for British Vogue and, most importantly, she is the host of “Fashion 411“, a weekly program of the Karma Sol Radio network in Los Angeles. Barbra called [...]

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Respect Your Customer’s Time

September 10, 2008

Kevin Stirtz’s Amazing Service Rule #10 Respect their time. “Tick tock said the clock.” It seems the almighty clock rules our lives. With each generation, our society gets busier and busier. Even though we all have the same amount of time, we use it differently. And we use it the way we want. So, we [...]

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The Content IS the Marketing

September 10, 2008

The Internet has given us an ability to connect with others like we couldn’t have imagined 20 years ago. It’s taken Word of Mouth to new levels. It’s made it possible for anyone to create an effective promotional campaign using free technology and their own creativity and knowledge. So, the question gets asked (this time, [...]

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Amazing Service Guy to Speak to Medical Group

September 9, 2008

Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs. It’s the monthly teleseminar for The Entrepreneurial MD. The session starts at 6:30 pm CDT and lasts for about an hour. To learn more and to register, go here. Details of the teleseminar

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Never Leave Your Customers Wondering

September 4, 2008

Kevin Stirtz’s Amazing Customer Service Rule #23 Never leave them wondering. I call my insurance company with a question. The customer service representative is unable to answer it so she says she’ll need to research the answer and call me back. Within seconds the line goes dead and she’s gone. I’m researching a website for [...]

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