Amazing Service Podcast #4 September 25, 2008 (the “It’s okay to vent” edition)

Welcome to the 4th edition of the Amazing Service Podcast. In this segment we talk about two very useful Amazing Service Rules: #20 “Be grateful for your customers” and #31, “Respect your... [Read more...]

Thank your customers for complaining

by Kevin Stirtz Kevin Stirtz’s Amazing Service Rule #48: Thank your customers for complaining One of the situations people hate most is dealing with customer complaints. This is too bad because customer... [Read more...]

To wow your customers, do something positive and unexpected

by Kevin Stirtz Kevin Stirtz’s Amazing Customer Service Rule #46: To thrill your customers, do something positive and unexpected We often hear that we need to “thrill” or “wow”... [Read more...]

Amazing Service Podcast #3 September 18, 2008 (the “Fashion 411″ edition)

Welcome to the 3rd edition of the Amazing Service Podcast. In this segment we talk about two very useful Amazing Service Rules: #47 “don’t multi-task” and #44, “do something extra”. We... [Read more...]

Amazing Service Guy Interviewed on Fashion 411 with Barbra Horowitz

by Kevin Stirtz A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and normal people. She is a fashion correspondent for British Vogue and, most... [Read more...]

Respect Your Customer’s Time

by Kevin Stirtz Kevin Stirtz’s Amazing Service Rule #10 Respect their time. “Tick tock said the clock.” It seems the almighty clock rules our lives. With each generation, our society... [Read more...]

The Content IS the Marketing

by Kevin Stirtz The Internet has given us an ability to connect with others like we couldn’t have imagined 20 years ago. It’s taken Word of Mouth to new levels. It’s made it possible... [Read more...]

Amazing Service Guy to Speak to Medical Group

Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs. It’s the monthly teleseminar for The Entrepreneurial MD. The session starts at 6:30... [Read more...]

Amazing Service Guy Interview

Amazing Service Guy Interview In August I was interviewed by Kim Friddle for WeMentorSuccess.com. It was part of a series of audio programs to be broadcast in multiple US markets to a small business audience. The... [Read more...]

Amazing Service Podcast #2 September 5, 2008

Welcome to the Amazing Service Podcast for Friday, September 5, 2008. This is our second podcast on a beautiful late summer day in the Twin Cities. Today we talk about service as a means to success, Amazing... [Read more...]

Never Leave Your Customers Wondering

by Kevin Stirtz Kevin Stirtz’s Amazing Customer Service Rule #23 Never leave them wondering. I call my insurance company with a question. The customer service representative is unable to answer it... [Read more...]