Don’t multi-task when helping your customer

by Kevin Stirtz Kevin Stirtz’s Amazing Customer Service Rule #47 Don’t multi-task when you’re helping a customer I know I’ll get some feedback on this. “I have to multi-task”... [Read more...]

Amazing Service Podcast #1 August 24, 2008

Here is the first installment for the Amazing Service Podcast. Eventually this will be a weekly program. But for now look for a new podcast about twice a month. In part one of this program we talk about... [Read more...]

Help Your Customers by Being Flexible

by Kevin Stirtz Kevin Stirtz’s Amazing Customer Service Rule #11 Be Flexible In customer service, as with most things there is no one right answer. There is almost always more than one way to accomplish... [Read more...]

Share Your Customer Service Horror Stories

by Kevin Stirtz Bad customer service experiences are so common they’re cliché. They’re like bad breath in the morning. We all have them and they stink. But they are a fact of life. I believe most... [Read more...]

Customer Service Carnivale

by Kevin Stirtz This week I am hosting the Customer Service Carnivale so my friend Maria Palma can take a well-deserved break. The idea behind a blog “carnival” is to show appreciation for... [Read more...]

More Loyal Customers Book Featured in YourBusiness Magazine

by Kevin Stirtz Recently my book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” was featured in the summer 2008 issue of “YourBusiness” magazine. This... [Read more...]

Target Stung by Customer Service Mishap

by Kevin Stirtz This morning I read a surprising story in my hometown newspaper, the Minneapolis StarTribune. A Target store manager threatens to call the police on a 79 year old customer, has her hauled... [Read more...]

You’re Here to Serve Your Customers

by Kevin Stirtz Kevin Stirtz’s Amazing Customer Service Rule #1: “Remember why you’re here.” We all get busy in our jobs. It seems there are always more things to do than any one... [Read more...]

The Amazing Service Guy Helps Train 10,000 Volunteers

by Kevin Stirtz This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in the USA: The 2008 Republican National Convention (RNC). The RNC is... [Read more...]

Be Grateful for Your Customers

by Kevin Stirtz Kevin Stirtz’s Amazing Customer Service Rule# 20: “Be grateful for their business” At some level we’re all grateful for our customers. Because we know without them... [Read more...]

“More Loyal Customers” Selected by Customer Service Manager for Recommended Reading List

by Kevin Stirtz Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service Manager to be on their Recommended Reading List. Wow! This is cool. Customer... [Read more...]

Never Lose Another Customer - Free Teleseminar

by Kevin Stirtz Carve out an hour of your time and learn some new ways to get more customers coming back. On August 21, I will be conducting a free teleseminar in partnership with the Virtual Assistance... [Read more...]

Customer Service Expert Offers Two Free E-Books

Good news! Now you can get a free e-book version two of my recent books. They are both published in paperback but to make them available to everyone, they are now available in PDF format here for no charge. “Marketing... [Read more...]

213 Best Customer Service Quotes Now Available

Quotes are valuable. They are knowledge, and wisdom and insight. They offer us the opportunity to learn through others. And they are great tools to reinforce and reaffirm what we already understand. Sometimes... [Read more...]