August 2008

Don’t multi-task when helping your customer

August 27, 2008

Kevin Stirtz’s Amazing Customer Service Rule #47 Don’t multi-task when you’re helping a customer I know I’ll get some feedback on this. “I have to multi-task” people will say. “Otherwise I can’t get all my work done.” Another common response: “I can do other things while I listen and still provide good service.” Yeah right. [...]

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Help Your Customers by Being Flexible

August 19, 2008

Kevin Stirtz’s Amazing Customer Service Rule #11 Be Flexible In customer service, as with most things there is no one right answer. There is almost always more than one way to accomplish something. But we don’t always admit it. Too often we focus on one way to do something. Maybe it’s the only way we [...]

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More Loyal Customers Book Featured in YourBusiness Magazine

August 15, 2008

Recently my book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” was featured in the summer 2008 issue of “YourBusiness” magazine. This magazine is directed toward small business owners and has a distribution of 150,00 copies. In each issue they feature two recent business books. I was flattered to have [...]

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Target Stung by Customer Service Mishap

August 14, 2008

This morning I read a surprising story in my hometown newspaper, the Minneapolis StarTribune. A Target store manager threatens to call the police on a 79 year old customer, has her hauled away to a hospital for a mental evaluation and then files a trespass order barring her from returning to the store. All this [...]

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You’re Here to Serve Your Customers

August 13, 2008

Kevin Stirtz’s Amazing Customer Service Rule #1: “Remember why you’re here.” We all get busy in our jobs. It seems there are always more things to do than any one person could possibly get done. From meetings to special projects to covering for co-workers. The list never ends. It’s a wonder we get anything done [...]

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The Amazing Service Guy Helps Train 10,000 Volunteers

August 9, 2008

This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in the USA: The 2008 Republican National Convention (RNC). The RNC is expected to draw 45,000 visitors to the Minneapolis St. Paul metro area. To make sure those guests have the best experience possible, the [...]

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Be Grateful for Your Customers

August 7, 2008

At some level we’re all grateful for our customers. Because we know without them we would not have a business. And, with busy schedules and hectic lives, it’s easy to forget how important our customers are. It’s even easier to forget to show it. And it’s easy to discount or disregard any one customer. Because [...]

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“More Loyal Customers” Selected by Customer Service Manager for Recommended Reading List

August 4, 2008

Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service Manager to be on their Recommended Reading List. Wow! This is cool. Customer Service Manager is an e-magazine for customer service professionals and anyone interested in providing top notch customer service. They are a leading customer Service website with [...]

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213 Best Customer Service Quotes Now Available

August 3, 2008

Quotes are valuable. They are knowledge, and wisdom and insight. They offer us the opportunity to learn through others. And they are great tools to reinforce and reaffirm what we already understand. Sometimes hearing the words of a famous or successful person is enough to help us accept an idea and put it into action. [...]

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