Do Something Extra

Kevin Stirtz’s Amazing Customer Service Rule #44 Do something extra. One of the easiest and fastest ways to make a customer smile is to do something extra. Because it’s unexpected, it’s... [Read more...]

Customer Service Toolkit Now Available

by Kevin Stirtz I have published a free resource useful for anyone who wants to improve customer service in their organization. It’s called: “The Amazing Customer Service Toolkit” and... [Read more...]

Six Steps to More Loyal Customers

by Kevin Stirtz We all know it’s important to have loyal customers. But do you know how important it is? A study by Bain & Company suggests that a 5% increase in customer loyalty can improve... [Read more...]

Customer Service Expert Offers 5 Steps to More Job Security

by Kevin Stirtz Challenging economic times can be scary. Every day we hear news about lay-offs, company closings, mortgage foreclosures and more. But no matter what’s going on around us, we all have... [Read more...]

Did Starbucks Stumble on Service?

by Kevin Stirtz The buzz in the world of coffee these days is not being produced by caffeine intake. It’s generated by the swirl of news reports and comments about Starbucks plans to close over... [Read more...]

Rate Your Local Starbucks

by Kevin Stirtz With all the buzz about Starbucks these days, I think it’s a good time to take their temperature. Let’s see if the famous coffee shop chain is still thrilling their customers... [Read more...]

Customer Loyalty Book Gets Reviewed on AllBusiness.com

by Kevin Stirtz Yesterday my latest book was reviewed by Glenn Ross, a writer for the AllBusiness.com website. AllBusiness.com is a busienss information website with several million readers every month. Glenn... [Read more...]

Kevin Stirtz Chosen As Speaker for Small Business Conference Series

This fall I will be speaking at three business conference. They are open to the public and the registration fee is quite reasonable for what you get so you might want to consider going to one of them.... [Read more...]

The Amazing Service Guy Makes the Top Ten!

Here’s some fun news. Recently I have been named a Top Ten Customer Service Author on one of the Internet’s largest websites. The site is called EzineArticles.com and it’s the largest... [Read more...]

Discover What Your Customers Want

by Kevin Stirtz Kevin’s Amazing Customer Service Rule# 16: “Discover what your customers want.” I admit, this seems overly simple. To run any successful business it’s a given we... [Read more...]

Does Anyone Say Thank You Anymore?

by Kevin Stirtz Kevin’s Amazing Customer Service Rule #30: Thank your customers Thanks Merci Danke Masuma Ga ‘ Mahalo Mila Esker Grazie (My thanks to the people who created the webpage:... [Read more...]

Respect Your Customer’s Opinion

by Kevin Stirtz Kevin’s Amazing Customer Service rule# 31: Respect your customer’s opinion. Our customers come to us for our knowledge. They want our help in accomplishing something. But some... [Read more...]

Top Ten Customer Service Tips for the 2008 Republican National Convention

by Kevin Stirtz The economic impact an event like the Republican National Convention has on a host city is tremendous. But if the event is done extremely well, the benefits can go on for years. Here are... [Read more...]

Help your customers get the outcomes they want.

by Kevin Stirtz Kevin’s Amazing Customer Service rule# 22: Help your customers get the outcomes they want. Our customers come to us for something. They want to prevent something bad from happening.... [Read more...]

Big Customer Service Improvement Starts with Small Changes

by Kevin Stirtz Last week I read an article about people called “high-milers”. These folks go to great lengths to get amazing fuel efficiency from their cars. Some have high mileage cars like... [Read more...]