July 31, 2008
Kevin Stirtz’s Amazing Customer Service Rule #44 Do something extra. One of the easiest and fastest ways to make a customer smile is to do something extra. Because it’s unexpected, it’s a pleasant surprise. It’s something they’ll remember and talk about. When you do something extra, it’s like giving your customer a gift. It’s a [...]
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July 30, 2008
I have published a free resource useful for anyone who wants to improve customer service in their organization. It’s called: “The Amazing Customer Service Toolkit” and you can download it here for no charge. It contains advice and ideas for people to understand their customers better so they can offer better service than their [...]
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