June 10, 2008
Kevin’s Amazing Customer Service rule# 14: Be an Amazing Listener In a survey my company did recently, the number one thing customers said they wanted more of was better listening by the people they deal with. This survey reflects a major weakness in how most organizations treat their customers. Listening skills are not a high [...]
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June 3, 2008
Kevin’s Amazing Customer Service rule# 29: Give them details. A sure-fire way to thrill your customers is to make sure you give them all the details they want. When you do this you’re helping your customers in several ways. First, you’re letting them know you listened, understood and got everything correct.This simple feedback tells your [...]
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