Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want
June 29, 2008 · Leave a Comment
by Kevin Stirtz Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their... [Read more...]
Remember What You Control (And What You Don’t)
June 18, 2008 · Leave a Comment
by Kevin Stirtz Kevin’s Amazing Customer Service rule# 27: Remember What You Control (And What You Don’t) This has been said a thousand ways by a thousand people but it’s still true. And... [Read more...]
Be an Amazing Listener
June 10, 2008 · Leave a Comment
by Kevin Stirtz Kevin’s Amazing Customer Service rule# 14: Be an Amazing Listener In a survey my company did recently, the number one thing customers said they wanted more of was better listening by... [Read more...]
Give Them Details
June 3, 2008 · Leave a Comment
by Kevin Stirtz Kevin’s Amazing Customer Service rule# 29: Give them details. A sure-fire way to thrill your customers is to make sure you give them all the details they want. When you do this you’re... [Read more...]
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