Ask Open-Ended Questions
May 28, 2008 · Leave a Comment
by Kevin Stirtz Amazing Service Rule# 13: “Ask open-ended questions.” One of the most important ways we serve our customers is to help them get what they want, even if they don’t know... [Read more...]
Cool Book of the Day Award Given to “More Loyal Customers”
May 21, 2008 · Leave a Comment
Hey, wanna hear something cool? My newest book has received the “Cool Book of the Day” award. Totally awesome! Okay, enough silly talk. But what’s not silly is the award. Dan Janal, one... [Read more...]
Always Give Them Something
May 21, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s... [Read more...]
Are You All In?
May 19, 2008 · Leave a Comment
by Kevin Stirtz I was at a meeting last week where a man I respect used the term “all in”. He used it in a relevant, powerful and eloquent way. In doing so, he caught my attention. And he compelled... [Read more...]
To Improve Customer Service, Be Easy to Work With
May 14, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #17 Be easy to work with. We have policies and procedures. We have rules and regulations. Usually they exist because of good intentions. But they often become... [Read more...]
Make a Great First Impression Every Time
May 8, 2008 · Leave a Comment
Amazing Customer Service Rule #39: Make a great first impression every time. We’ve all heard it said first impressions are lasting and it’s true. Though we can improve a customer’s perception... [Read more...]
Every Contact is Critical
May 7, 2008 · Leave a Comment
Amazing Customer Service Rule #18 Every customer contact is critical What your customer perceives about your company is what determines whether they will stay with you. And their perception is built one... [Read more...]
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