March 2008

Apologize quickly and sincerely

March 11, 2008

Amazing Customer Service Rule #32 Apologize if the customer feels you or your company let them down An apology is a bridge-builder. It can mend a broken relationship faster than anything else. And it shows the customer you are willing to take responsibility for helping them get what they want. Often people are not looking [...]

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Soldiers Show us What Service Means

March 9, 2008

I was surprised to learn recently that the USA has thousands of people defending us who are not even American citizens. This news came by way of an article in my hometown paper, the StarTribune. The article features two National Guard soldiers who recently became U.S. citizens, even though they’ve served in our military for [...]

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Remember to put yourself in their shoes

March 6, 2008

Amazing Customer Service Rule #23 Remember to PYITS: Put Yourself In Their Shoes Try to see things from their perspective in as many ways as you can. This should be easy because we’re all customers. Think about when you’re the customer. How do you feel and what do you want from people you buy from? [...]

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Always follow up and follow through

March 4, 2008

Amazing Customer Service Rule #41 Always follow up and follow through. One of the biggest complaints people have is they never hear back from sales or service employees. And we’ve all experienced it. Someone promises to do something and it never happens. So, as a customer we’re left wondering and waiting. And it takes more [...]

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