Apologize quickly and sincerely
March 11, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #32 Apologize if the customer feels you or your company let them down An apology is a bridge-builder. It can mend a broken relationship faster than anything... [Read more...]
Soldiers Show us What Service Means
March 9, 2008 · Leave a Comment
by Kevin Stirtz I was surprised to learn recently that the USA has thousands of people defending us who are not even American citizens. This news came by way of an article in my hometown paper, the StarTribune.... [Read more...]
Remember to put yourself in their shoes
March 6, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #23 Remember to PYITS: Put Yourself In Their Shoes Try to see things from their perspective in as many ways as you can. This should be easy because we’re... [Read more...]
Always follow up and follow through
March 4, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #41 Always follow up and follow through. One of the biggest complaints people have is they never hear back from sales or service employees. And we’ve... [Read more...]
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