See your customer as someone who needs your help
February 28, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #34 See your customer only as someone who needs your help. It’s easy for us to judge people harshly especially if they’re different than we are... [Read more...]
Give customers your complete attention
February 26, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #6 Give customers your complete attention. Customers consistently tell us they hate dealing with employees who don’t listen or pay attention. It’s... [Read more...]
Give them your name first
February 23, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #3 When talking with a new customer give them your full name and get theirs right away. This makes your conversation more personal and enables you to better... [Read more...]
Offer your customers solutions not dead-ends
February 22, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every customer request is easy or possible to fulfill. But rather than tell them “no”... [Read more...]
Never let your customer repeat themselves.
February 21, 2008 · Leave a Comment
by Kevin Stirtz Amazing Customer Service Rule #35: Never let your customer repeat themselves. A common complaint customers have is they have to repeat their story over and over again as they get handed... [Read more...]
How to Handle Customer Complaints
February 17, 2008 · Leave a Comment
by Kevin Stirtz Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis. I still remember how badly the employee responded to my concern. In fact, I’ve used it... [Read more...]
Four Things Airlines Can Do to Improve Customer Service
February 3, 2008 · Leave a Comment
by Kevin Stirtz Poor customer service from airlines is legendary. It’s cliche. It’s so common that when we do get great service we feel like we’ve won the lottery, if only for a moment. But... [Read more...]
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