Six Steps to Amazing Service
January 13, 2008 · Leave a Comment
by Kevin Stirtz We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes,... [Read more...]
Amazing Service Starts with a Great First Impression
January 12, 2008 · Leave a Comment
by Kevin Stirtz The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. In fact, I dislike thinking of it as “customer service”. I prefer calling... [Read more...]
Intel’s Actions Speak Louder than Donations
January 5, 2008 · Leave a Comment
by Kevin Stirtz Several news items today talk about how chip giant Intel has parted company with the innovative group, One Laptop Per Child (OLPC). OLPC is a nonprofit educational computing group. Their... [Read more...]
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