January 2008

Six Steps to Amazing Service

January 13, 2008

We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it’s helpful to have a system or, at least, some steps to follow. Here [...]

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Amazing Service Starts with a Great First Impression

January 12, 2008

The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. In fact, I dislike thinking of it as “customer service”. I prefer calling it “Amazing Service”. When you take care of your customers so well they tell others, then you’ve delivered amazing service. When you do that consistently, [...]

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Intel’s Actions Speak Louder than Donations

January 5, 2008

Several news items today talk about how chip giant Intel has parted company with the innovative group, One Laptop Per Child (OLPC). OLPC is a nonprofit educational computing group. Their mission is to help children have more access to information and opportunities by providing them with low-cost computing capabilities. Their OX laptop is the first [...]

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