Archive | November, 2007

Any Business Can Deliver a Great Customer Experience

Published on 22 November 2007.

by Kevin Stirtz

Remember the old motels where you drive up and park in front of your room? A few years ago, my wife and I had the pleasure of staying in one of these because the nice, new hotel we had planned to stay in had lost our reservation.

The first thing that caught my attention at this motel was their sign:

“Cleanest rooms in town. Guaranteed”

Read full story

Posted in All, Loyalty0 Comments

Page 1 of 11

Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

By Bill Hogg on March 8, 2010

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Read full story

Technology

Customer service and Twitter

By Dennis Snow on March 11, 2010

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Read full story

Feedback

How to get amazing online reviews from your customers

By Kevin Stirtz on February 24, 2010

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Read full story

Free Customer Service Tips

Create an Amazing Service Brand

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Service Software

Fun Stuff

Archives

Monthly

November 2007
S M T W T F S
« Oct   Jan »
 123
45678910
11121314151617
18192021222324
252627282930  

Products

Login