June 26, 2007
A couple months ago I tried an open source word processor, AbiWord . It’s a decent product and does everything you’d expect. I tried it because I was tired of Microsoft Word taking so long to start and crashing so often. But before long I found myself using Microsoft Word again. Even though its startup [...]
Read the full article →
June 26, 2007
About a month ago, I posted the results of a customer service survey I did last year. The number one thing customers said they wanted more of was better listening by the people they deal with. This survey reflects a major weakness in how most organizations treat their customers. Listening skills are not a high [...]
Read the full article →