Archive | April, 2007

The Gas Tank Theory of Serving Others

by Kevin Stirtz

When I was in college, I had a friend who had two very annoying habits. And one day I got to experience them both at the same time (lucky me).

His first habit was that of picking up hitchhikers.

Remember, this was the early 80’s. I honestly thought hitchhiking went away in the 70’s. I was wrong!

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Top 7 Tips to be More Successful at Everything

by Kevin Stirtz

I have never met someone who didn’t want to be successful at something. It’s fair to say we all want to be successful. Here are some tips I’ve learned over the years that have helped me stay on track and move toward my dreams.

1. Do the Right Things Every Day.

The best way to accomplish anything is to put the power of action and time to work for you. Just like interest accruing on an investment, when you invest the right actions on a daily basis, you accomplish your goal much faster.

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Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Customer service and Twitter

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

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