Archive | April, 2007

The Gas Tank Theory of Serving Others

by Kevin Stirtz

When I was in college, I had a friend who had two very annoying habits. And one day I got to experience them both at the same time (lucky me).

His first habit was that of picking up hitchhikers.

Remember, this was the early 80’s. I honestly thought hitchhiking went away in the 70’s. I was wrong!

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Top 7 Tips to be More Successful at Everything

by Kevin Stirtz

I have never met someone who didn’t want to be successful at something. It’s fair to say we all want to be successful. Here are some tips I’ve learned over the years that have helped me stay on track and move toward my dreams.

1. Do the Right Things Every Day.

The best way to accomplish anything is to put the power of action and time to work for you. Just like interest accruing on an investment, when you invest the right actions on a daily basis, you accomplish your goal much faster.

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Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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