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Daily Dose of Amazing Service

Research has shown that when we are consistently aware of a behavioral standard, we are more likely to honor that standard. For instance, a person who has a daily reminder to answer the phone in 3 rings or less is more likely to do so than someone who has no such reminder (all else being equal).

We can use this knowledge to improve the customer service we deliver.

The first step is to define some behavioral standards that, when met, will give our customers the experience they want. Then, focus (every day) on meeting or exceeding those standards.

The challenge is that we can get bogged down in our daily routine and our existing habits. Things come at us from many directions and we get distracted. It becomes easier to to revert to our old ways and disregard the new standards we set.

But if we have a reminder of what our standards are, we are more likely to remember and act on them. They are less likely to get lost in the shuffle of activity or set aside in favor of old habits.

So, I have created this tool for you called, the Daily Dose of Amazing Service.

It provides you with a daily reminder to help you deliver Amazing Service to your customers. In these daily emails you’ll find quotes, tips and our Amazing Service Rules. But they are all very short – typically less than 30 words, so you can read each one quickly and easily. (Each email also has additional optional content that enhances and expands the message.)

To sign up for this free service, just use this form: