Here are links to articles by Kevin Stirtz that have been published in major media or industry publications. Also included are articles containing quotes or interviews by Kevin Stirtz.
Should you pay employees for better customer service? (Sun Times Media)
In Search of the Shamrock Shake (The Takeaway)
Continental Airlines boosts customer service by cutting free food. Huh? (Chicago Sun Times)
Customer service and calorie counts (Chicago Sun Times)
How are small businesses weathering the recession? (Minnesota Public Radio)
Customer Retention Tip: Tell Your Customers What to Expect (San Francisco Chronicle)
Customer Service Example: Meet your customer where they are (Computer Shopper)
Expert Develops Online Tool That Shows Value Of Customer Loyalty (PRLog)
Customer Retention Tip: Tell your customers what to expect (Chicago Sun-Times)
Thank your customers for complaining (The New Times – Rwanda’s First Daily)
Guest Complaints Are Just Feedback (Hotel Online)
Push to key into customer habits, loyalty (NewsDay)
What Do Your Customers Really Want? Here’s How to Find Out (New York Times)
How Would Your Phone Calls Look in Person? (Chicago Sun Times)
JPMorgan Chase Backtracks on Fees After Firestorm of Feedback (Chicago Sun Times)
While others cut, real leaders stand by their people (StarTribune)
Always Match Training with Learning Styles (Kiplinger.com)
The Secret of Barack Obama’s Success (Chicago Sun Times)
This Company Cares About their Customers (Chicago Sun Times)
Assure Your Customers (Post Tribune)
Bringing “Sexy” Back to Customer Service Technologies (ManageSmarter)
Ask the Experts (Dance Retailer News)
To wow your customers, do something positive and unexpected (Chicago Sun Times)
Increase Customer Loyalty by Valuing Complaints (CRMAdvocate.com)
Six Steps to More Loyal Customers (TravelAgentCentral.com)
Grow Your Business by Firing Customers (CBS News)
Small business: Good customer service is key (Newsday)
You’re Here to Serve Your Customers (The Key)
Six Steps to More Loyal Customers (Inside Small Business)
Pledged to serve (Arkansas Democrat-Gazette)
Top Ten List (Twincities.com)
Incentives Don’t Achieve True Customer Loyalty (BusinessWeek)
Book aims to help businesses improve customer service (Burnsville Sun Current)
Tee Up Repeat Business (Golf Range Times)
You’ve Been Branded (Insight Magazine)
Four Things Any Company Can Do to Improve Customer Service (Boston Globe)
11 Ways Your Prospect Decides If He Wants To Do Business With You (Sales Team Tools)
Customer Service That Shines (Vows Magazine)
Balancing Work & Life: Eating Right (SmartMoney)
Being Listened To Tops Survey Of Things Customers Want Most (CityNews.ca)
Customer Service Expert Offers Tips for a Perfect Valentine’s Day (PR.COM)
10 Things I Love about the Charlotte Airport (Airport Update)
Cleanest Rooms in Town (InnKeeper.ca)
Kevin Stirtz Background
Kevin Stirtz is the “Amazing Service Guy”. He is an expert at helping companies improve the quality of service they deliver to their customers. His most recent book (published in April 2008) is called:
“More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back.”
(Click here to learn more about this book.)
Kevin is a professional speaker, facilitator, seminar leader and consultant. He has a bachelor’s degree from the University of Minnesota. He is a customer service expert with real-world experience gained in the trenches over the last two decades. He has written and published over 300 articles and he writes a column for AllBusiness.com and Examiner.com.
In 2004, Kevin helped his hometown set a world’s record to help promote the 25th anniversary of their community celebration. He has served on several nonprofit boards and committees and has volunteered for many organizations from chambers of commerce to the humane society to educational and youth organizations. In 2008 he was elected to the board of directors of the National Speaker’s Association, Minnesota Chapter. In 2009 he was appointed to the Economic Development Commission for the City of Burnsville.
Kevin lives in Burnsville, MN, where he grew up. He and and wife (Debbie) are regularly seen around town walking their basset hound (Maggie) or dining at their favorite local restaurants.
———-
Your Next Step
If you want to improve customer service you can get started today. Here are some next steps to consider:
- Call (1-952-212-4681) or email me (no charge) . I can help you decide if my services might be useful to you.
- Buy a copy of my latest book for fast and helpful ideas to improve customer service right away.
- Subscribe to my free weekly email newsletter that has tips and tools you can use and share with your employees.
