Our promise to you

One of the key elements of Amazing Service is to create standards or commitments to your customers. These describe what you will do for your customers or how you will treat them. They give customers a reason to do business with you. They can also helps start conversations with your customers. Your commitments become talking points.

So, in the interest of practicing what I preach, I offer these promises to you,  my clients, customers and readers:

  1. To provide you with helpful information and tools you can use to increase customer loyalty and improve customer service.
  2. To constantly ask you how I can serve you better.
  3. To be innovative and offer products and services you can’t get anywhere else.
  4. To respond to you promptly.
  5. To engage you in my business so my products and services are useful and relevant to you.
  6. To make it easy and convenient for you to communicate with me.
  7. To fulfill the commitments I make to you.
  8. To appreciate, listen to and use the feedback you share with me.

Please feel free to give me feedback on these, such as…

  • Are these relevant to you
  • Am I keeping my promises?
  • How can I do better?
  • a
    Not only do I appreciate your feedback, I encourage it. So please let me have it! You can call or email me using this information:

    Kevin Stirtz
    The Amazing Service Guy
    952-212-4681
    Email

    Service Recovery

    Are Your Customer Service Recoveries Really Recoveries?

    Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

    When she arrived home, we discovered that the “special sauce” was not included in the order.

    I called the order desk to report this lapse and the conversation went something like this.

    Technology

    Who’s Talking About YOUR Company?

    About two-thirds of the times we write about a specific company, we get a comment or some sort of feedback from the company. Sometimes it’s an employee defending them. Sometimes it’s a PR person offering to help. Once in awhile it’s the CEO.

    No matter who responds, I’m always impressed. Because it means they’re listening and they care. They care enough to speak up and get involved.

    Feedback

    How to get amazing online reviews from your customers

    More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

    To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

    Free Customer Service Tips

    Create an Amazing Service Brand

    Now you can improve customer service and save money.

    Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

    Service Software

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