About

AmazingServiceGuy.com is a resource for people and organizations who want to improve their customer service. It is owned and operated by:

Stirtz Group LLC
Burnsville, MN 55337 USA
1-952-212-4681

Kevin Stirtz is the publisher of AmazingServiceGuy.com and he has written many of the articles here.  But the value of this website is that the content comes from many top experts in the field of customer service improvement. And we continue to add more on a regular basis.

If you have questions about this website or suggestions on how to make it better, please let us know!

Click here with questions

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Thanks!

Kevin Stirtz
The Amazing Service Guy
952-212-4681

Authors

If you would like to be considered to become an author for AmazingServiceGuy.com, please contact us using our Contact Form.

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

By Jeanne Bliss on May 28, 2010

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Read full story

Technology

Peachtree knows that customer service is cool

By Barry Moltz on May 20, 2010

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

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Feedback

Focus on customer service in 2010 (finally?)

By Becky Carroll on April 7, 2010

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Read full story

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Train the Trainer – Amazing Service Toolkit

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Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

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