Comments for AmazingServiceGuy.com http://amazingserviceguy.com Improve your customer service skills Wed, 08 Feb 2012 11:53:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on The Importance of Incorporating Customer Service Strategies in a Business Plan by Customer Service Executive Job Responsibilities http://amazingserviceguy.com/114277/the-importance-of-incorporating-customer-service-strategies-in-a-business-plan/#comment-1982 Customer Service Executive Job Responsibilities Wed, 08 Feb 2012 11:53:09 +0000 http://amazingserviceguy.com/?p=114277#comment-1982 I think business are trying to call this great customer service strategy, but in customer point of view, they are useless, its always required to handle a customer as a family member. he is coming to you with some issue of a product or service that he was not satisfied. So you need to resolve at any cost to make him a permanent customer and not keep on tell the same stories!@bose I think business are trying to call this great customer service strategy, but in customer point of view, they are useless, its always required to handle a customer as a family member. he is coming to you with some issue of a product or service that he was not satisfied. So you need to resolve at any cost to make him a permanent customer and not keep on tell the same stories!@bose

]]> Comment on The Importance of Incorporating Customer Service Strategies in a Business Plan by Joe McFadden http://amazingserviceguy.com/114277/the-importance-of-incorporating-customer-service-strategies-in-a-business-plan/#comment-1981 Joe McFadden Mon, 06 Feb 2012 16:47:48 +0000 http://amazingserviceguy.com/?p=114277#comment-1981 Building a great customer service strategy takes time and one of the most important things to remember it that it's okay if the strategy changes. Not ever customer issue can be planned for or solved with a set script. But the more time you invest in your customers the more return you'll see in the long run. Building a great customer service strategy takes time and one of the most important things to remember it that it’s okay if the strategy changes. Not ever customer issue can be planned for or solved with a set script. But the more time you invest in your customers the more return you’ll see in the long run.

]]> Comment on Top 10 customer service blogs by T.Johnson Miller http://amazingserviceguy.com/2986/top-10-customer-service-blogs/#comment-1980 T.Johnson Miller Sat, 04 Feb 2012 18:44:55 +0000 http://amazingserviceguy.com/?p=2986#comment-1980 Thanks Kevin!You are much deserved – This blog is a wonderful. Thanks Kevin!You are much deserved – This blog is a wonderful.

]]> Comment on These Servers Only Want Generous Customers by Patrick Kessler http://amazingserviceguy.com/1294/these-servers-only-want-generous-customers/#comment-1979 Patrick Kessler Mon, 30 Jan 2012 19:34:14 +0000 http://amazingserviceguy.com/?p=1294#comment-1979 I am a server, I am educated, and actually had an office with an asst. but I enjoyed serving more than getting up in the morning to catch a subway to go to work and deal with the same paperwork, phone calls, and everything else that just seemed so mundane. So when I hear people say, he's just a server, or he should get real job if he wants to make money, and then not tip, I do get a little offended. I do go out of my way to serve my guests, I enjoy my job, and because of that, I do usually earn more than an average server, and more than my friends that continued on to get the big promotions and have their office jobs. I think it is wrong when servers say, "if you can't afford to tip, don't eat out", But to often customers are now saying, I couldn't really afford $200 on dinner, but I had to keep up with my friends/colleagues and are now tipping less. The restaurant I am currently at has a large tip out system. From our tips, we give 3% of sales to bussers, 2% to the kitchen, and 2% to management. So if a tables bill is $1000, I automatically owe, $70 regardless if I'm tipped or not. It rarely happens that I'm not tipped, but always remember who doesn't, and will not go out of my way for them again. I've introduced guests to potential investors, clients to new lawyers, and even a man to the woman he eventually married. A regular of mine comes in alone since her husband passed for her birthday and anniversary, I always make sure the same pink roses are on the table for her when I see her name in the reservation system, I've taken out of town guests out after work to show them the city because they didn't want to do the tourist things, and I've set up and arranged special dates for my regulars. When I say I go out of my way, I mean, anything that is within my means I will do for you. For the people that have stiffed me, they are missing out. Not only do I know it, but the other servers know it, sometimes the other guests will know it, and I always make sure the other people do ing with said individual knows it. On the other hand, I do have a group of elderly ladies who come in for tea some afternoons and think 5% is fine, I'm ok with that because they were born in the depression, that is their mindset, besides, they are sweet and just nice to be around. They have told their friends and family, and because of this I get my full time hours, because I am requested so often. What I am trying to say is this, as servers, we are there for the money, and if we do a good job, we deserve to be tipped, it's not Europe, our tip is not already built into the price of the meal, if we do a bad job, don't tip, but please tell us what we did wrong, the few complaints that I've received, I've appreciated know what happened because ive learned from them. If ur food is cold, that's the kitchens fault, if we do nothing about it, that's our fault. We are people to, just trying to do our job, and I realize that some are better than others, but we are people, please don't look down, talk down, or ignore us, we are not just servers, and if this trend of bad tipping continues, then people won't become professional servers, all that will be left is the ones who do it to make a quick buck and are there only until something else comes along I am a server, I am educated, and actually had an office with an asst. but I enjoyed serving more than getting up in the morning to catch a subway to go to work and deal with the same paperwork, phone calls, and everything else that just seemed so mundane. So when I hear people say, he’s just a server, or he should get real job if he wants to make money, and then not tip, I do get a little offended. I do go out of my way to serve my guests, I enjoy my job, and because of that, I do usually earn more than an average server, and more than my friends that continued on to get the big promotions and have their office jobs. I think it is wrong when servers say, “if you can’t afford to tip, don’t eat out”, But to often customers are now saying, I couldn’t really afford $200 on dinner, but I had to keep up with my friends/colleagues and are now tipping less. The restaurant I am currently at has a large tip out system. From our tips, we give 3% of sales to bussers, 2% to the kitchen, and 2% to management. So if a tables bill is $1000, I automatically owe, $70 regardless if I’m tipped or not. It rarely happens that I’m not tipped, but always remember who doesn’t, and will not go out of my way for them again. I’ve introduced guests to potential investors, clients to new lawyers, and even a man to the woman he eventually married. A regular of mine comes in alone since her husband passed for her birthday and anniversary, I always make sure the same pink roses are on the table for her when I see her name in the reservation system, I’ve taken out of town guests out after work to show them the city because they didn’t want to do the tourist things, and I’ve set up and arranged special dates for my regulars. When I say I go out of my way, I mean, anything that is within my means I will do for you. For the people that have stiffed me, they are missing out. Not only do I know it, but the other servers know it, sometimes the other guests will know it, and I always make sure the other people do ing with said individual knows it. On the other hand, I do have a group of elderly ladies who come in for tea some afternoons and think 5% is fine, I’m ok with that because they were born in the depression, that is their mindset, besides, they are sweet and just nice to be around. They have told their friends and family, and because of this I get my full time hours, because I am requested so often.
What I am trying to say is this, as servers, we are there for the money, and if we do a good job, we deserve to be tipped, it’s not Europe, our tip is not already built into the price of the meal, if we do a bad job, don’t tip, but please tell us what we did wrong, the few complaints that I’ve received, I’ve appreciated know what happened because ive learned from them. If ur food is cold, that’s the kitchens fault, if we do nothing about it, that’s our fault. We are people to, just trying to do our job, and I realize that some are better than others, but we are people, please don’t look down, talk down, or ignore us, we are not just servers, and if this trend of bad tipping continues, then people won’t become professional servers, all that will be left is the ones who do it to make a quick buck and are there only until something else comes along

]]> Comment on Top 10 things you should NEVER say to a customer by Jas http://amazingserviceguy.com/2922/top-10-things-you-should-never-say-to-a-customer/#comment-1978 Jas Fri, 20 Jan 2012 16:40:44 +0000 http://amazingserviceguy.com/?p=2922#comment-1978 Never say "is that all?" it angers me to no end! Never say “is that all?” it angers me to no end!

]]> Comment on Don’t communicate. Conversate. by Kevin Stirtz http://amazingserviceguy.com/3482/don%e2%80%99t-communicate-conversate/#comment-1977 Kevin Stirtz Mon, 16 Jan 2012 14:39:26 +0000 http://amazingserviceguy.com/?p=3482#comment-1977 Hi Tanya - thanks for reading and sharing your comments. While it's a respected reference, the Oxford English Dictionary is certainly not the only English or American dictionary. And, it's by no means the sole authority on the American language. Also, I don't see the words "usign" or "quesitonable" in the Oxford English Dictionary either. My point is this: Though you typed these two words wrong and they are not in any dictionary I know of, I still understood what you meant. If you read my post above, you don't need every single word I use to be in the Oxford English Dictionary to understand my message. Hi Tanya – thanks for reading and sharing your comments.

While it’s a respected reference, the Oxford English Dictionary is certainly not the only English or American dictionary. And, it’s by no means the sole authority on the American language.

Also, I don’t see the words “usign” or “quesitonable” in the Oxford English Dictionary either.

My point is this:

Though you typed these two words wrong and they are not in any dictionary I know of, I still understood what you meant.

If you read my post above, you don’t need every single word I use to be in the Oxford English Dictionary to understand my message.

]]> Comment on Don’t communicate. Conversate. by Tania Schulz http://amazingserviceguy.com/3482/don%e2%80%99t-communicate-conversate/#comment-1976 Tania Schulz Thu, 12 Jan 2012 13:15:13 +0000 http://amazingserviceguy.com/?p=3482#comment-1976 I agree usign works that are not strictly correct is quesitonable and l have to say here in England if l used such a word most people would just think l was either trying to impress or a complete heathen! The power of words is no doubt immense but l dont see this in the Oxford English Dictionary! I agree usign works that are not strictly correct is quesitonable and l have to say here in England if l used such a word most people would just think l was either trying to impress or a complete heathen!

The power of words is no doubt immense but l dont see this in the Oxford English Dictionary!

]]> Comment on Abercrombie feels the sting of bad customer service by julie http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-1975 julie Tue, 10 Jan 2012 16:46:49 +0000 http://amazingserviceguy.com/?p=2012#comment-1975 I recently received the worst customer service from A&F at the Sheryway Gardens location in Toronto. I escalated the issue to head office and their reply was "If our manager (at the store) has decided that they can't return or exchange your shirt, their workdis final... We do hope that you will give us another try." I bought a Small Men's plaid shirt for myself b/c I wanted to use it as an outer layering piece of clothing. I wash all my clothese in delicate cold wash using non-scented HE detergent. Most of my clothes are also hung to dry, including this shirt. The shift shrunk by 2.5 inches at the waist. We were able to determine this by comparing it to an existing shirt of the same size, in store!!! At first, I was looking to exchange it but in a medium. The extremely poor customer service at the store was so shocking, I sent a detailed email to their csutomer service hotline and the above response was what I had received! I will never shop there again! disgusting. I recently received the worst customer service from A&F at the Sheryway Gardens location in Toronto. I escalated the issue to head office and their reply was “If our manager (at the store) has decided that they can’t return or exchange your shirt, their workdis final… We do hope that you will give us another try.”

I bought a Small Men’s plaid shirt for myself b/c I wanted to use it as an outer layering piece of clothing. I wash all my clothese in delicate cold wash using non-scented HE detergent. Most of my clothes are also hung to dry, including this shirt.

The shift shrunk by 2.5 inches at the waist. We were able to determine this by comparing it to an existing shirt of the same size, in store!!! At first, I was looking to exchange it but in a medium.

The extremely poor customer service at the store was so shocking, I sent a detailed email to their csutomer service hotline and the above response was what I had received!

I will never shop there again! disgusting.

]]> Comment on Customer Service Advice: Lose the Scripts. Hire Friendly. by Steff http://amazingserviceguy.com/1661/customer-service-advice-lose-the-scripts-hire-friendly/#comment-1972 Steff Tue, 03 Jan 2012 20:01:07 +0000 http://amazingserviceguy.com/?p=1661#comment-1972 I also like more personable people on the phone, however I work as a sort of in house switchboard operator for a company with many different sections, and I have to have so much information and sort of weed out this call for that place and that call for the other place- so in my position you have to have a script to make sure you get every bit of information in the first try, so scripts arent all bad- people need to remember that some one is always waiting- so try to keep the chatting down a bit. Scripts help move the calls along quickly so everyone gets through to a person. That being said- HOW people read them and inflection and energy is totally, I agree, another story. I try to keep mine warm and sincere, since I do want to help people, I just don't have all day to do it in. :) I also like more personable people on the phone, however I work as a sort of in house switchboard operator for a company with many different sections, and I have to have so much information and sort of weed out this call for that place and that call for the other place- so in my position you have to have a script to make sure you get every bit of information in the first try, so scripts arent all bad- people need to remember that some one is always waiting- so try to keep the chatting down a bit. Scripts help move the calls along quickly so everyone gets through to a person. That being said- HOW people read them and inflection and energy is totally, I agree, another story. I try to keep mine warm and sincere, since I do want to help people, I just don’t have all day to do it in. :)

]]> Comment on Abercrombie feels the sting of bad customer service by Harj Grewal http://amazingserviceguy.com/2012/abercrombie-fitch-feels-the-sting-of-bad-customer-service/#comment-1970 Harj Grewal Mon, 02 Jan 2012 10:03:41 +0000 http://amazingserviceguy.com/?p=2012#comment-1970 Abercrombie probably has the worst customer service you will ever come across in your lifetime and the service is the same from the managers to seems like "12" year old customer service reps who address the customer with "hey" and "don't know" for most of the questions you will have for them. If you have an issue that needs to be escalated please don't' waste your time because their mangers don't' take phone calls apparently and you will never get the response by emails..don't waste your precious time. We had placed on-line order at work 1 months ago and it was about 10 of us ordering for XMASgifts and stuff. The amount up high because of the number of people order and XMAS...they cancelled our order and told that they will not take any more order from us in the future because we are suspected of "reselling their merchandise" I tired to speak to few people and i was told they don't have any info and can't help me and they will not let me talk to their mangers. I wrote them explaining why the order was big if that's why they suspected us of reselling their merchandise..but nobody got back to us. We felt really frustrated because we got labelled for something we never intended to do and they won't even listen to what we need to say. It doesn't matter if we can't shop at Abercrombie any-more because nobody wants to shop there again after incident like this.. WORST CUSTOMER SERVICE EVER... Abercrombie probably has the worst customer service you will ever come across in your lifetime and the service is the same from the managers to seems like “12″ year old customer service reps who address the customer with “hey” and “don’t know” for most of the questions you will have for them. If you have an issue that needs to be escalated please don’t’ waste your time because their mangers don’t’ take phone calls apparently and you will never get the response by emails..don’t waste your precious time.

We had placed on-line order at work 1 months ago and it was about 10 of us ordering for XMASgifts and stuff. The amount up high because of the number of people order and XMAS…they cancelled our order and told that they will not take any more order from us in the future because we are suspected of “reselling their merchandise”

I tired to speak to few people and i was told they don’t have any info and can’t help me and they will not let me talk to their mangers. I wrote them explaining why the order was big if that’s why they suspected us of reselling their merchandise..but nobody got back to us. We felt really frustrated because we got labelled for something we never intended to do and they won’t even listen to what we need to say.

It doesn’t matter if we can’t shop at Abercrombie any-more because nobody wants to shop there again after incident like this..

WORST CUSTOMER SERVICE EVER…

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