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Partial Client & Audience List

Russell Stover Candies
Apogee
Urban Outfitters
Pep Boys
Supercuts
Embassy Suites
St. Paul Regional Water Services
Celebration Associates LLC
The Paint Depot
Viracon
Shred-it
Northern National Bank
Pine Country Bank
Wausau Windows
State Bank of St. Cloud
Big Bike Parts
Business Training Works LLC
Princeton Healthcare System
Team Sports Planet
Philadelphia Country Club
Farmers & Merchants State Bank
Inland Empire Bank
Conagra Foods
Crystal Farms
St. Francis Hospital
The Christ Hospital
Memorial Blood Centers
Wendi Moore Agency LLC
Merrill Brink International
Catco Parts & Service
Coffee News USA
Velocity Sports
City of Bemidji
Homestead Preserve
Thermo King
Minnesota Shredding LLC
Ingersoll Rand

Click here for pricing and other information on customer service training programs.

Client & Audience Comments

Client Comments

Testimonials for Kevin Stirtz

Personable and personalization are two words that characterize the Amazing Service Guy Kevin Stirtz and his presentations. Kevin was recently the featured speaker at our annual convention, and he really did his homework before speaking to our group. He reviewed our association client’s newsletters and videos, spoke with me and my staff at length about our industry, and came in a day early for our major networking event so he could speak one-on-one with our attendees. By doing all these things, he was able to take a rifle approach and zero in on what they needed most to hear. Because he built up rapport and credibility with everyone beforehand, the audience was really tuned in and receptive. Great job, Kevin!

Thomas A. Monahan, CAE
Executive Director
Certified Association Management Company
Longwood, FL USA
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Kevin,

I wanted to thank you for the workshop you conducted here. As the Client Relations Manager, it is important to me that we exceed our clients expectations. Your workshop was an excellent tool to get us to focus on listening to our clients needs and focus on what we do best. By having our team develop our customer service commitments, we now have a road map for what is the best way to exceed expectations for both internal and external customers. Thank you for a great workshop, I would highly recommend this to my colleagues.

Kim El Oufir
Client Relations Manager
Multifamily Services
Vertex Business Services
Tampa, FL USA
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“In the day of electronic media, technology and impressing your audience with the latest transitions, The Amazing Service Guy takes you back to a time when it was enough to be informed and entertained by the speaker. Kevin gives a presentation that is incredibly poignant and beneficial for companies of any level and does so from a neatly-organized legal pad that incorporates many of the unique qualities of the audience to which he speaks. Our regional conference gathered concrete contractors from a diverse geographic distribution and broad spectrum of corporate size. His message was taken by each and gave beneficial information for ways they could rise above their competition at each and every opportunity. We will definitely pursue bringing Kevin back into an event in the near future.”

James R. Baty II
Technical Director
Concrete Foundations Association
Mount Vernon, IA USA

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Click here for pricing and other information on customer service training programs.

“He really is the Amazing Service Guy. He’s sincere. He gave volunteers a good overview of customer service, how to be good listeners, how to deal with challenging situations and to be appreciative.”

Kjersti L. O. Duncan
Volunteer Director
MSP 2008 Host Committee (for the Republican National Convention)
St. Paul, MN USA
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Kevin,

Thanks for your talk at the conference. I heard from many people that this was the best conference we have had to date. Thanks for making this successful. Your talk about bringing a human perspective to customer service was great for our staff to hear.

Thanks again Kevin,

Dave Wagner
St. Paul Regional Water Services
St. Paul, MN USA
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“Kevin’s presentation is reflective; he helps employees see the importance of reflecting on the service they personally provide from each customer’s viewpoint. He brings to light aspects that service providers too often overlook.”

Anne Slifer
Director of Human Resources
Moyer Indoor Outdoor
Philadelphia, PA USA
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“Kevin, your customer service seminar was wonderful! I’m really glad we had this seminar. When you showed me that statistic indicating that over 60% of lost customers are through bad service, I was shocked. All the advertising in the world won’t help if the people you bring in don’t get taken care of.

We don’t sell a glamorous product. It’s just paint. And every competitor sells equal quality paint. Only one thing can make a difference. ‘Wow’ service, or as you call it, ‘Amazing Service’.

You’ve put us on the path in that direction. We will integrate what we learned from you one step at a time. Like an overweight person trying to lose weight by starving himself or herself, true long term success only comes slowly and methodically. Overnight successes only last one night.

I’ll keep you updated on what we are doing. Later we can talk about our next step in attaining service Nirvana.”

Michael Perron
President
The Paint Depot
St. Thomas, VI USA

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“Kevin worked with my group and another consultant to provide a creative approach to customer service for service managers of our independent exclusive dealer network at our national meeting. He was able to draw from his experience and previous work and customize it to meet our need. The result was an engaging two part session where particpants left with actual tools they could apply once they returned to their worksites. Kevin was organized, always on time with deadlines, interested in modifying his material to meet our needs and followed up to make sure the message was hitting the mark. I hope we can use him again.”

Steve Eberly
Program Manager
Thermo King/Ingersoll Rand
Bloomington, MN USA

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Click here for pricing and other information on customer service training programs.

“Kevin’s a really warm and approachable guy and his all round delivery was great. His seminar had the right balance of fun and an amazing learning experience which benefited our attendees”

Mike Daniels
Director
Invension International
Kuala Lumpur, Malaysia
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“Kevin provided speaking and training services for two of my clients. My clients gave high ratings on his services and one is considering having him come back as a regular trainer and consultant. I would highly recommend Kevin to anyone who needs a speaker/trainer/consultant within his topics.”

Wendi Moore-Buysse
President
Wendi Moore Agency LLC
Edina, MN USA
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“People who have attended Kevin’s training sessions have given him high ratings. We feel he brought professionalism, expert knowledge and a personal touch to his work with us. We would be happy to recommend him to any group looking for similar services.”

William Buckley,
President
Coffee News USA
Bangor, ME USA
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“Thank you Kevin for a very effective seminar.”

Patricia Doocy
HR Manager
North Suburban Communications Commission
Roseville, MN USA
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“Excellent, informative presentation!”

Ron Koebnick
Transitions Plus
Eden Prairie, MN USA
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“EXCELLENT! Kevin did a great job and the students were very responsive. I would like to have Kevin come back for future presentations.”

Craig Anderson
Business Instructor
Shakopee High School
Shakopee, MN USA
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“Kevin led our team in practical, worthwhile discussions in which everyone willingly participated. He puts everyone in the room at ease with his presentation skills and common sense approach to everyday issues in the workplace.”

Trish Foutz
Human Resources Manager
Celebration Associates, LLC
Charlottesville, VA USA
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“I highly recommend Kevin as an outstanding presenter for any group wishing to have an enjoyable and interesting presentation.”

Lynn Bauer
ITT Technical Institute
Eden Prairie, MN USA
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“Kevin Stirtz was very knowledgeable, friendly, humorous, thorough and personable. He did a wonderful job. He kept the group’s attention and was able to get them involved. Kevin is very good at what he does!”

Teresa Vincent
HR Technician
City of Bemidji
Bemidji, MN USA
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Click here for pricing and other information on customer service training programs.

Comments from Attendees

From Educational Organizations

Kevin was informative yet funny. I enjoyed this presentation.

The seminar was wonderful. Interesting, enjoyable and Kevin was great!

Kevin is humorous but not over the top. Kept everyone’s attention. Excellent seminar.

I think it was an excellent seminar. Kevin was warm and personable and got people involved. I found it to be very rewarding.

Very good dynamic speaker with excellent sense of humor.

From Healthcare Organizations

Kevin is an excellent speaker. His material and information was very helpful.

Great examples and stories. Helpful problem solving ideas. Kevin is a great speaker. He really included everyone.

Kevin was a Wonderful speaker. Very helpful presentation. It was a lot of fun how he got everyone involved.

Kevin is an excellent speaker. He made it enjoyable as well as educational.

Kevin was great. He involved the entire group.

All my expectations were met and exceeded.

I learned much more than I was expecting. Kevin used good examples and is a very clear and understandable speaker.

My #1 goal was met & exceeded. Great advice. Can’t wait to try it in the real world.

From Government Agencies and Offices

I felt it was a very good presentation. Lots of great ideas. Very knowledgeable.

Excellent examples. Most seminars I attend are boring but Kevin kept this interesting throughout the whole day. Very enjoyable and well worth my time.

Kevin was an excellent speaker and gave specific examples of things we can relate to and how we can change things for the future. Content was excellent. Very informative.

The seminar helped me understand what customers are looking for from me.

Kevin was knowledgeable and entertaining.

Kevin discussed solutions that I had never thought of. I learned new ways to deal with people and situations.

From Manufacturing Companies

Everything was great. Kevin delivered a very meaningful presentation.

Kevin is a wonderful presenter! he keeps you involved and interested in the topic.

This seminar was useful and interesting because of the presenter, Kevin Stirtz. Very good points to bring back to the workplace and put to use.

Very well presented. Kevin kept it interesting and fun.

Probably the best seminar I’ve ever attended.

Content was excellent & I can see myself applying it at work.

From Retail Companies

Kevin was a fantastic speaker. Gave many examples/suggestions. Very personable and full of knowledge.

It was a great seminar. Information was very helpful and pertinent. Kevin was engaging and interesting.

Kevin Stirtz was very informative. He made the seminar fun and interactive. I would recommend this seminar.

Kevin is an outstanding trainer. He is knowledgeable and entertaining.

Session was informative and educational. Met every question or concern I had. Kevin was friendly, informative and humorous.

Very useful. Great tools to use. Kevin was very good, very personable and kept us interested despite the heat and lack of air-conditioning.

Kevin, you’ve put us on the right path.

From Transportation Companies

Very enjoyable and informative.

Excellent presentation. Met my expectations. Kevin did a wonderful job.

Very helpful. Kevin was excellent.

Kevin was very energetic. He kept it relevant to our jobs.

Kevin kept us involved and kept it interesting. It was a very good seminar.

From Distribution Companies

Gave lots of good ideas. Kevin was very helpful and easy to listen to. I will be able to use the information in my workplace.

Kevin was very positive and dynamic. he encouraged and applied all examples given by participants. He has a great personality and credibility in the topic.

I got a lot out of this session. Kevin got everyone involved and made it a fun learning experience.

Click here for pricing and other information on customer service training programs.

From Technology Companies

Kevin was outstanding! This workshop helped with learning about better communication and building a better relationships with customers.

I picked up good information to take back to the office.

Kevin does a great job at maintaining the group’s interest. He also provided many examples which are helpful to bring the topic back to reality.

More than I expected!

Hats off to Kevin for motivating our group!

From Service Companies

Kevin was very energetic and motivating.

Kevin kept the seminar interesting and fun.

I was pleasantly surprised about the information given at all levels. Kevin is a great speaker. Very easy to listen to.

From Hospitality Companies

Kevin really took the time to answer questions and provide ways to apply the teachings to our unique work environments.

Provided new tools to handle customers effectively.

Helped me a lot on how to deliver better customer service.

From Real Estate Companies

Very good, got the audience involved. Easy to follow. Good sense of humor.

From Non-Profit Organizations

Very informative!

Kevin was very friendly and knowledgeable.

This was a great investment for my organization.

From Defense Contractors

This seminar was very good. The examples given were very appropriate and useful. Kevin was excellent. He was very knowledgeable, polite and kind!

After this seminar I feel I can reduce my stress and be more productive.

From Banking and Financial Companies

The presentation bolstered and aided my belief that excellent customer service is essential.

Kevin was a great example of amazing customer service - he lives what he teaches!

Above and beyond. Never a dull moment.

It was very enjoyable. Makes me feel that I really do make a difference in my customers daily life.

Today’s seminar will help me in my every day job. It will help me deal with every kind of customer, working with my teammates and dealing with my everyday challenges.

Kevin was excellent. Thank you!! This was exactly what I was looking for.

Click here for pricing and other information on customer service training programs.

Programs
Clients
One Sheet (PDF format)

Professional Affiliations

NSA-MN.com

NSASpeaker.org

IFFPS.org