What Can You Do While Waiting on Hold for Customer Service?
May 29, 2009 · Leave a Comment
by Kevin Stirtz Play two or more games of solitaire. Make a meal. Watch a complete TV show. Go to the bathr…never mind. These are a few things people claim to do while waiting on hold for customer... [Read more...]
Customer Surveys Don’t Always Tell the Whole Story
March 31, 2009 · Leave a Comment
by Kevin Stirtz Last week I read that the Minneapolis - St. Paul (MSP) Airport had been named the best large airport in North America (and #3 in the world) for customer service quality. As a lifelong Minnesotan,... [Read more...]
Companies Still Need to Improve Service Says New Report
January 26, 2009 · 2 Comments
by Kevin Stirtz Today my company published a new report on customer service. It’s called: “The State of Customer Service” and it offers a glimpse of what real people think about customer... [Read more...]
Communications Companies Failing at Communicating with Customers
December 11, 2008 · 2 Comments
Here’s an interesting note from MarketWatch. They report that almost two-thirds of telcommunications companies in North America fail to respond to customer requests within 24 hours. In a recent... [Read more...]
2008 Customer Service Survey: Tell us what you think
December 9, 2008 · Leave a Comment
We’re getting close to the end of 2008. And what a memorable year it has been. Of the many things I’ll remember about 2008, one thing that stands out is how customer service has changed. But,... [Read more...]
What Do Your Customers Want?
November 26, 2008 · Comments Off
by Kevin Stirtz I read a recent report by Accenture that I found downright exciting. It’s the results of their 2008 Customer Satisfaction Survey. (Click here to download your own copy.) Much of the... [Read more...]
Rate Your Local Starbucks
July 24, 2008 · Leave a Comment
by Kevin Stirtz With all the buzz about Starbucks these days, I think it’s a good time to take their temperature. Let’s see if the famous coffee shop chain is still thrilling their customers... [Read more...]
Are You Listening?
June 26, 2007 · Leave a Comment
by Kevin Stirtz About a month ago, I posted the results of a customer service survey I did last year. The number one thing customers said they wanted more of was better listening by the people they deal... [Read more...]
What Do Customers Really Want? New Survey Reveals the Truth
May 16, 2007 · Leave a Comment
by Kevin Stirtz “What Do Customers Really Want?” It’s a question we should always ask and yet we often find so difficult to answer. How an organization handles this question (and the... [Read more...]
The Amazing Service Guy offers unique, real-world seminars, workshops and presentations to help your organization improve customer service.
Click here
Welcome to the new and improved world of customer service training. Our new Customer Service Power Tools program helps you improve customer service quickly without costing a fortune. 
