Amazing Service Guy Featured on BusinessWeek Website

by Kevin Stirtz Recently I found a valuable resource on the BusinessWeek website. It’s called the Business Exchange and it’s full of recommendations to articles and other resources. The links... [Read more...]

Free customer service resources

To make life a little easier for you, I have created a permanent page that lists all the free customer service resources available at AmazingServiceGuy.com. You can find it here: http://amazingserviceguy.com/customer-service-resources/  Read More →

New Resource: AllTop.com

by Kevin Stirtz File this under “cool new resources”. I just learned (via Chris Brogan with an assist from Guy Kawasaki) about a useful website called AllTop.com. They aggregate headlines... [Read more...]

What Do Your Customers Want?

by Kevin Stirtz I read a recent report by Accenture that I found downright exciting. It’s the results of their 2008 Customer Satisfaction Survey. (Click here to download your own copy.) Much of the... [Read more...]

Amazing Service Guy interviewed on “Build Your Business Radio”

by Kevin Stirtz I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly at: http://wsradio.com. This first part of the show was about... [Read more...]

More Loyal Customers book featured on CRMIndustry.com

by Kevin Stirtz This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” is featured as Required Reading on the popular website CRMIndustry.com. ... [Read more...]

Amazing Service Guy Interview

Amazing Service Guy Interview In August I was interviewed by Kim Friddle for WeMentorSuccess.com. It was part of a series of audio programs to be broadcast in multiple US markets to a small business audience. The... [Read more...]

Customer Service Expert Offers Two Free E-Books

Good news! Now you can get a free e-book version two of my recent books. They are both published in paperback but to make them available to everyone, they are now available in PDF format here for no charge. “Marketing... [Read more...]

213 Best Customer Service Quotes Now Available

Quotes are valuable. They are knowledge, and wisdom and insight. They offer us the opportunity to learn through others. And they are great tools to reinforce and reaffirm what we already understand. Sometimes... [Read more...]

Customer Service Toolkit Now Available

by Kevin Stirtz I have published a free resource useful for anyone who wants to improve customer service in their organization. It’s called: “The Amazing Customer Service Toolkit” and... [Read more...]

Never Ask for Referrals

by Kevin Stirtz Referrals are a hot topic. And they should be. Many businesses rely more on referrals than any other source of new business. But many people get it wrong when they think about referrals.... [Read more...]