Articles/Blog
New Resource: AllTop.com
by Kevin Stirtz
File this under “cool new resources”. I just learned (via Chris Brogan with an assist from Guy Kawasaki) about a useful website called AllTop.com. They aggregate headlines from a variety of (what they consider) top sources of news and info.
What Do Your Customers Want?
by Kevin Stirtz
I read a recent report by Accenture that I found downright exciting. It’s the results of their 2008 Customer Satisfaction Survey. (Click here to download your own copy.)
Much of the report was old news to me simply because I live and breathe this stuff. But I think every business owner, executive, manager, employee, [...]
Amazing Service Guy interviewed on “Build Your Business Radio”
by Kevin Stirtz
I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly at: http://wsradio.com.
This first part of the show was about customer loyalty and how businesses can use customer service to increase customer loyalty.
You can listen to the show here.
Enjoy!
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Kevin Stirtz is the Amazing Service Guy, [...]
More Loyal Customers book featured on CRMIndustry.com
by Kevin Stirtz
This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” is featured as Required Reading on the popular website CRMIndustry.com.
Amazing Service Guy Interview
In August I was interviewed by Kim Friddle for WeMentorSuccess.com. It was part of a series of audio programs to be broadcast in multiple US markets to a small business audience.
The interview is 21 minutes and focuses on how company owners (or managers) can increase customer loyalty by
Customer Service Expert Offers Two Free E-Books
Good news! Now you can get a free e-book version two of my recent books. They are both published in paperback but to make them available to everyone, they are now available in PDF format here for no charge.
“Marketing for Smart People”
(Click here to download)
“More Loyal Customers: 21 Real World Lessons To Keep Your Customers [...]
213 Best Customer Service Quotes Now Available
Quotes are valuable. They are knowledge, and wisdom and insight. They offer us the opportunity to learn through others. And they are great tools to reinforce and reaffirm what we already understand. Sometimes hearing the words of a famous or successful person is enough to help us accept an idea and put it into action.
Since [...]
Customer Service Toolkit Now Available
by Kevin Stirtz
I have published a free resource useful for anyone who wants to improve customer service in their organization. It’s called:
“The Amazing Customer Service Toolkit” and you can download it here for no charge.
It contains advice and ideas for people to understand their customers better so they can offer better service than their competition.
I [...]
