Ask your customers to grade you

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Ask your customers to grade you. And here are some additional thoughts on this topic… The best way to have more loyal customers is to give... [Read more...]

Airlines ranked for customer service; Continental dominates

by Kevin Stirtz J.D. Power and Associates has released their 2009 North America Airline Satisfaction Study. Here’s how the major US airlines rank: Airline JDP Score Continental Airlines 669 Delta... [Read more...]

Kevin Stirtz writes for Examiner.com

This week I began another chapter in my adventures as the Amazing Service Guy. I am now writing a column on Examiner.com as one of their National Examiners. Examiner.com is a large media website that covers... [Read more...]

Two Simple Rules for More Loyal Customers

by Kevin Stirtz I talk and write a lot about giving our customers what they want. Because if we fail to give them what they want they’ll leave us. That’s what customer loyalty is all about.... [Read more...]

Respond to every customer every time

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Respond to every customer every time. And here are some additional thoughts on this topic… Often companies make it easy and convenient... [Read more...]

Connect with your customers

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Connect with your customers And here are some additional thoughts on this topic… Recently I reached out indirectly to several large companies.... [Read more...]

Consistency builds trust

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Consistency builds trust. And here are some additional thoughts on this topic… Long term, sustainable increases in customer loyalty require... [Read more...]

Improve Your Customer Service Every Day

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Improve Your Customer Service Every Day And here are some additional thoughts on this topic… In the world of customer service, you need... [Read more...]

Meet your customers where they are

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Meet your customers where they are. And here are some additional thoughts on this topic… Do any of these sound familiar? The doctor’s... [Read more...]

Amazing Service Podcast #8 June 25, 2009 (”Dogs are people too” edition)

by Kevin Stirtz Welcome to the June 25 edition of the Amazing Service podcast, the world’s only customer service podcast that originates in Burnsville, Minnesota. Today we discuss dogs, customer... [Read more...]

Serve your customers

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Serve your customers And here are some additional thoughts on this topic… We’ve all dealt with people and companies that try to sell... [Read more...]

Give Your Customers a Great Experience

by Kevin Stirtz One of the best ways to keep your customers coming back and get more referrals is to give your customers a great experience. And that’s true even when your customers aren’t... [Read more...]

Subway Offers Both Extremes of Customer Experience

by Kevin Stirtz Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer relatively healthy food fast and at a fair price.  And, usually you get the... [Read more...]

Amazing Service Guy on the Radio

This Saturday, June 27, you can hear the Amazing Service Guy on live radio in the Twin Cities. I’ll be a guest on Mark Kozlak’s show, Calling for Color. The show is on Saturday morning from... [Read more...]

NWA - Delta Improves Customer Experience. Will it last?

by Kevin Stirtz It appears the predictions that a down economy would spur companies to higher levels of customer service are coming true. Recently on a trip to Philadelphia my wife and I were delayed on... [Read more...]

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