Articles/Blog
Event notice - Live Webcast: Ten Secrets for Successful Customer Service
by Kevin Stirtz
Just got an email from RightNow Technologies regarding their upcoming live webcast. It’s called: “Ten Secrets for Successful Customer Service” and so, of course, it got my attention.
Here’s how the email describes it:
Pix and Notes from Kuala Lumpur
by Kevin Stirtz
Recently I taught a seminar in Kuala Lumpur (Malaysia). Since neither of us had been there before I brought my favorite traveling buddy (also known as my wife, Debbie). She’s always game for a new adventure, especially if it involves travel.
Here are some pictures from our journey you might find fun. First, let’s [...]
Amazing Service Guy Goes to Kuala Lumpur
by Kevin Stirtz
Next week I will expand my geographic and cultural horizons - a lot. I will be conducting a 2-day seminar in Kuala Lumpur, Malaysia next week. While I’m not thrilled about the 20 hour plane ride it will be exciting to meet people and experience this area.
Here is more information about the seminar. [...]
Amazing Service Guy interviewed on “Build Your Business Radio”
by Kevin Stirtz
I had a fun conversation today with Barbara Weltman on her show, “Build Your Business Radio” which airs weekly at: http://wsradio.com.
This first part of the show was about customer loyalty and how businesses can use customer service to increase customer loyalty.
You can listen to the show here.
Enjoy!
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Kevin Stirtz is the Amazing Service Guy, [...]
More Loyal Customers book featured on CRMIndustry.com
by Kevin Stirtz
This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” is featured as Required Reading on the popular website CRMIndustry.com.
Make the Most of Customer Service Week
by Kevin Stirtz
Next week is Customer Service Week in the USA. Since 1992, this week has been a time to honor and celebrate the spirit of customer service in our organizations.
Being a practical sort, I look at something like this and ask myself, how can we get the most from this? What can people do [...]
Amazing Service Guy Interviewed on Fashion 411 with Barbra Horowitz
by Kevin Stirtz
A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and normal people. She is a fashion correspondent for British Vogue and, most importantly, she is the host of “Fashion 411“, a weekly program of the Karma Sol Radio network in Los Angeles.
Barbra [...]
Amazing Service Guy to Speak to Medical Group
Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs. It’s the monthly teleseminar for The Entrepreneurial MD.
The session starts at 6:30 pm CDT and lasts for about an hour. To learn more and to register, go here.
Details of the teleseminar
More Loyal Customers Book Featured in YourBusiness Magazine
by Kevin Stirtz
Recently my book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” was featured in the summer 2008 issue of “YourBusiness” magazine.
This magazine is directed toward small business owners and has a distribution of 150,00 copies.
In each issue they feature two recent business books. I was flattered to have [...]
The Amazing Service Guy Helps Train 10,000 Volunteers
by Kevin Stirtz
This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in the USA: The 2008 Republican National Convention (RNC).
The RNC is expected to draw 45,000 visitors to the Minneapolis St. Paul metro area. To make sure those guests have the best experience possible, [...]
“More Loyal Customers” Selected by Customer Service Manager for Recommended Reading List
by Kevin Stirtz
Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service Manager to be on their Recommended Reading List.
Wow! This is cool.
Customer Service Manager is an e-magazine for customer service professionals and anyone interested in providing top notch customer service. They are a leading customer Service website with [...]
Never Lose Another Customer - Free Teleseminar
by Kevin Stirtz
Carve out an hour of your time and learn some new ways to get more customers coming back.
On August 21, I will be conducting a free teleseminar in partnership with the Virtual Assistance Chamber of Commerce. The seminar is 60 minutes long and starts at 7:00 PM Central.
The teleseminar will offer a ton [...]
Customer Service Expert Offers Two Free E-Books
Good news! Now you can get a free e-book version two of my recent books. They are both published in paperback but to make them available to everyone, they are now available in PDF format here for no charge.
“Marketing for Smart People”
(Click here to download)
“More Loyal Customers: 21 Real World Lessons To Keep Your Customers [...]
Customer Service Toolkit Now Available
by Kevin Stirtz
I have published a free resource useful for anyone who wants to improve customer service in their organization. It’s called:
“The Amazing Customer Service Toolkit” and you can download it here for no charge.
It contains advice and ideas for people to understand their customers better so they can offer better service than their competition.
I [...]
Did Starbucks Stumble on Service?
by Kevin Stirtz
The buzz in the world of coffee these days is not being produced by caffeine intake. It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores.
For me this begs the question: Did Starbucks stumble on their vaunted customer service? As Starbucks has become an [...]
