Improve Customer Service

Learn how to improve your customer service with these free articles, tool-kits and other training resources.

Customer Service Conference to Focus on Loyalty and Retention

February 7, 2012

In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]

Read the full article →

Customer Service articles, books, blogs and more.

November 28, 2011

Welcome to the world of Amazing Service! I am Kevin Stirtz and this blog is my creation.  It’s here to help you improve customer service for yourself, your team and your entire organization. I have written over 600 customer service blog posts, articles, ebooks and other resources and published them here, for you to use. [...]

Read the full article →

Five Ways to Improve Customer Service Starting Today

February 11, 2011

There are substantial benefits for companies that improve their customer service. The good news is you don’t need to spend a lot of money to start making improvements in your customer service. You can make customer service improvements starting today. Here are some specific suggestions to get you started. 1. Improve People Skills To deliver [...]

Read the full article →

Gitomer tells how to attract and keep customers with value

October 27, 2010

Jeff Gitomer is best known to many as a sales guru but his message is equally important to anyone who wants to keep their customers coming back. In this short video he offers some platinum advice on attracting the right customers by offering them more value than anyone else. This is important because the more [...]

Read the full article →

Use Trust to increase customer loyalty

October 18, 2010

Over 9 million times every month, someone does a Google search on the word “trust”. Google Trends shows a steady upward trend in the word “trust” used in media stories since 2004. We hear the word every day. Many of of use the term daily. Some more than others. “Trust me, I wouldn’t even offer [...]

Read the full article →

Be an expert for your customer

October 15, 2010

There’s an old funny accurate cartoon that shows a king sending away a salesman because the king is facing an invading army. His focus needs to be on defeating his enemy, not on spending time talk to a “crazy salesman”, as he puts it. The king’s purpose at that moment is to beat this enemy [...]

Read the full article →

Is self service good for customer service?

October 14, 2010

Over the past few decades we have seen technology replace more and more people as we buy and use the things that keep us going. From the ubiquitous self-service gas station to self-service check-in at airports, we have more opportunities than ever to deal with machines rather than people. Is this good for customer service? [...]

Read the full article →

Referrals increased by over 100%

May 25, 2010

The headline of this post comes from a blog post by my friend Brian Carroll. His post describes a conversation he had with a client where they discussed how lead generation often ignores current customers. As a result of the discussion, one CEO decided his company would begin focusing more on current customers. He even [...]

Read the full article →

Make it easy for customers to leave and more will stay

May 18, 2010

A few years ago AOL became the poster child for a special kind of customer abuse when a customer recorded his phone call to them as he tried to cancel his account. All he wanted to do was leave. All they wanted to do was prevent him from leaving. But they had his credit card [...]

Read the full article →

Improve customer service by paying attention

May 10, 2010

Recently I was at a youth mentoring conference. One of the topics we found ourselves discussing was how challenging it is for many adults to relate to kids. This is a major obstacle to recruiting mentors for kids. After thinking about how I interact with kids (of all ages) I concluded the best way to [...]

Read the full article →

The link between customer service and customer loyalty

April 28, 2010

It seems natural customer loyalty would follow good service. If you get what you want and you are treated right, why would you not return to a business? But sometimes it’s useful to have more than an intuitive argument. So I have done a bit of research and I have found two statistics that tell [...]

Read the full article →

Enough about me, let’s talk about me.

April 26, 2010

Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter of her business. She has done a good job making herself well-known in her niche. But, when I listen to her CD I often resist her message. Not because of its quality. She has [...]

Read the full article →

Understand what your customers want from you

April 23, 2010

Every business exists to help people accomplish something. If we fail at that then our business will not be sustainable. But to help our customers really get what they want, we need to know what that is. We do that by having conversations with them. Ask questions and listen to the answers. Get in the [...]

Read the full article →

Here’s how to have real customer loyalty

April 22, 2010

Just about every company wants more loyal customers. Many think the way to increase loyalty is with bribes. Not real bribes of course – bribes are bonus points, frequent flier miles, and any other program that pays customers to continue doing business with a company. These programs seem to work because people use them. But there’s [...]

Read the full article →

Use faith and frustration to improve

April 21, 2010

The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not always willing to change when we should. It’s easy for us to keep doing what we’re doing. It’s habit. It’s comfortable. It’s known. Our brains are hardwired this way for some very good reasons. But [...]

Read the full article →

Here’s what real customers say about customer service.

April 12, 2010

Every company is (or should be) concerned about how they serve their customers. But many company leaders and managers have no idea what their customers want from them. They don’t know what customer consider good or bad) customer service. And it can be hard to really, truly know what your customers want. Until now. Below [...]

Read the full article →

How do your customers see your business?

April 6, 2010

I have to admit, I don’t read a lot of blogs. There are less than 20 I read on a regular basis. But one blog I watch regularly is written by Guy Kawasaki. I like Guy’s blog partly because you never know what he’s going to write about. For example, earlier this year, Guy wrote [...]

Read the full article →

← Previous Entries