In the world of customer loyalty we usually look at how can the company (and their employees) do the right things to increase customer loyalty. And this makes sense. It’s the actions of an organization that create the customer experience and either attract people or drive them away. But having valuable, long-term relationships with customers [...]
Customer Service Videos
We are lucky today because it’s easier than ever to make videos. And, thanks to YouTube, millions of videos are available on almost any topic you can think of. So, I make it a regular practice to find useful videos on customer service and related topics that might be helpful to you. As I find them I will post them here, so you can watch, learn and enjoy.


