Customer Service Training

Customer Service Conference to Focus on Loyalty and Retention

February 7, 2012

In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]

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Customer Service Training Manual & Guide for Workshops

November 26, 2011

This complete customer service raining guide saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This complete customer service training manual and course will help you attract and keep more customers by helping you raise the quality and consistency of customer [...]

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Professional Customer Service Training Self Study Guide

November 26, 2011

This self-study manual saves you money and helps your employees improve their customer service skills faster Do you want to improve customer service in your organization? This customer service training manual will help you attract and keep more customers by helping you raise the quality and consistency of customer service across your team. It’s full [...]

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Customer Service Trainers Workshop

November 26, 2011

This book is a complete customer service training program. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service. More important, this book will help you translate first-rate customer service training to positive bottom-line performance for your organization. – Fred S. Anton, Chief Executive Officer, [...]

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Customer Service Training Tool Kit

November 13, 2011

Create and deliver great customer service training in less time and for less money The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises “as is” in 30-60 minute training [...]

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Customer Service Training for Call Centers

November 13, 2011

Improve your call center’s ratings and performance with this comprehensive guide The most important resource that any call center has is its people. Customer relationships can be made or broken by one single interaction, so much is riding on the shoulders of the frontline staff. Managing these call center staff requires specialized skills and knowledge [...]

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Expert offers 8 key customer service training tips

October 11, 2010

A few days ago, I ran across an article by Shaun Belding that described 8 important components all customer service training sessions should have. They are: 1. An entertaining trainer 2. Content that targets non-negotiables 3. Content that is not cutesy 4. Content that includes service recovery skills 5. A format that is 85% interactive [...]

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Customer service training coming for New Jersey toll collectors

March 31, 2010

Customers have spoken and the New Jersey Turnpike Authority (NJTA) has listened. The NJTA claims to have very few customer complaints, 1 for every 540,000 transactions. But a public din arose recently when several dozen of these complaints were posted on the website of a local news organization. The outcome is, the NJTA has developed [...]

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5 things your customer service training should cover

March 28, 2010

When you do a great job for your customers, your marketing is easy and cheap. And, to make sure your business performs well, you need to help your employees perform well. Here are a few quick tips to help new employees get up to speed so they can hep your company grow. Every new employee [...]

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Customer service webinar series scheduled

February 2, 2010

Parature announced their 2010 webinar series on customer service: The Nordstrom Way to Customer Service Excellence (PAST) Date: January 20, 2010 – 2:00pm EST Presenter: Robert Spector – Bestselling Author of The Nordstrom Way to Customer Service Excellence Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support Date: [...]

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