Customer Service Blogs

Some of the most useful information available on how we can improve customer service is in blogs. So I will continue to find and review customer service and related blogs here. Be sure to bookmark this page and come back often.

Customer service book and blog update

February 8, 2012

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei and Anne Morriss were kind enough to send me a copy of their latest book: UNCOMMON SERVICE. In it they discuss a new model organizations can use to improve customer service and improve loyalty. I will be reading [...]

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Top 10 customer service blogs

March 30, 2010

This is the March 2010 edition in my series of Top 10 Customer Service lists. Every month I’ll present my top 10 list of resources that can help you improve customer service and increase customer loyalty. To keep the lists readable I won’t go into a lot of detail on each item. But each resource [...]

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Amazing Customer Service Resource: WBSOnline.com

March 3, 2010

Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over 6,000 articles and other resources for small businesses. It’s called WBSOnline.com and it’s a free service of Winmark Business Solutions. Winmark is a Minnesota company that offers franchise, leasing and other services to their small business [...]

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Amazing Service Resource: ManagementHelp

February 24, 2010

About 15 years ago a bright guy from Minnesota started building a website to help people manage their organizations better. Carter McNamara, of Authenticity Consulting, LLC, had the idea long before most of us even knew what the Internet was. Even better, he stuck with it and built a popular and useful resource that is [...]

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Amazing Customer Service Resource: Alltop

February 18, 2010

This week’s Amazing Customer Service Resource is as useful as it is fun.  It’s the brainchild of Guy Kawsaki and it keeps getting better: Alltop – Customer Service Alltop’s reason for being is best explained by this quote: “It’s not information overload. It’s filter failure.” – Clay Shirky We all have too much information coming [...]

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Customer Service Carnivale: June 22, 2009

June 22, 2009

Welcome to the June 22 edition of the Customer Service Carnivale. This week we have contributions from across the globe with ideas and suggestions to help you improve your customer service. We start with Shaun Sayers at Capable People. Shaun asks what has happened to great customer service as he shares some of his recent [...]

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Customer Service Carnivale: May 25, 2009

May 25, 2009

This week I am (once again) hosting the Customer Service Carnivale. And, because it’s Memorial Day, here’s a hat tip to the nice people at Jackpine Java in Park Rapids, MN for providing fast, reliable coffee and strong, tasty Wifi. Without them I’d be doing this via dial-up from a cabin. Not a pleasant thought! [...]

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New Resource: AllTop.com

November 30, 2008

File this under “cool new resources”. I just learned (via Chris Brogan with an assist from Guy Kawasaki) about a useful website called AllTop.com. They aggregate headlines from a variety of (what they consider) top sources of news and info. From their About page: We help you explore your passions by collecting stories from “all [...]

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