Featured Customer Service Articles

These are customer service and related articles that have been popular with our readers or are about current topics.

Customer service book and blog update

February 8, 2012

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei and Anne Morriss were kind enough to send me a copy of their latest book: UNCOMMON SERVICE. In it they discuss a new model organizations can use to improve customer service and improve loyalty. I will be reading [...]

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Customer Service Conference to Focus on Loyalty and Retention

February 7, 2012

In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]

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Customer Service Book: More Loyal Customers

November 26, 2011

Improve customer service and you’ll have more loyal customers No matter what the economy is like you can have more customers coming back and increase customer referrals without spending a fortune. And you can get started right away with this book. More Loyal Customers contains 21 real world proven tools to help you increase customer [...]

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Customer service can beat low price

September 22, 2011

Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But this strategy is not the only one that can help you increase customer loyalty. Even in a highly price competitive business, customer service can beat low prices. This article shares a perfect example of how one dry cleaner lost [...]

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