Ask your customers to grade you

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Ask your customers to grade you. And here are some additional thoughts on this topic… The best way to have more loyal customers is to give... [Read more...]

Airlines ranked for customer service; Continental dominates

by Kevin Stirtz J.D. Power and Associates has released their 2009 North America Airline Satisfaction Study. Here’s how the major US airlines rank: Airline JDP Score Continental Airlines 669 Delta... [Read more...]

Respond to every customer every time

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Respond to every customer every time. And here are some additional thoughts on this topic… Often companies make it easy and convenient... [Read more...]

Connect with your customers

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Connect with your customers And here are some additional thoughts on this topic… Recently I reached out indirectly to several large companies.... [Read more...]

Consistency builds trust

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Consistency builds trust. And here are some additional thoughts on this topic… Long term, sustainable increases in customer loyalty require... [Read more...]

Improve Your Customer Service Every Day

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Improve Your Customer Service Every Day And here are some additional thoughts on this topic… In the world of customer service, you need... [Read more...]

Meet your customers where they are

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Meet your customers where they are. And here are some additional thoughts on this topic… Do any of these sound familiar? The doctor’s... [Read more...]

Serve your customers

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Serve your customers And here are some additional thoughts on this topic… We’ve all dealt with people and companies that try to sell... [Read more...]

Create your customers by giving them what they want.

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Create your customers by giving them what they want. And here are some additional thoughts on this topic… Peter Drucker said: “Businesses... [Read more...]

Why Are Big Brands Losing Customers?

by Kevin Stirtz Today Pointer Media Network released their study: “Losing Loyalty: The Consumer Defection Dilemma.” It shows many large well-known brands have lost a lot of loyal customers... [Read more...]

Paint a Picture of Your Customer Service Experience

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Paint a Picture of Your Customer Service Experience And here are some additional thoughts on this topic… One of my favorite customer service... [Read more...]

Amazing Customer Service Means Delivering a Positive and Memorable Experience

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Deliver a Positive and Memorable Experience And here are some additional thoughts on this topic… Last summer a 12 year old boy had his... [Read more...]

Acknowledge Your Customer’s Presence

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Acknowledge your customer’s presence. And here are some additional thoughts on this topic… A basic (and most important) human need... [Read more...]

Give Your Customers Your Name

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Give your customer your name first. And here are some additional thoughts on this topic… This makes your conversation more personal and... [Read more...]

Be More Responsive Than Anyone Else

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Be more responsive than anyone else. And here are some additional thoughts on this topic… It’s not hard to be amazing, especially in... [Read more...]

Next Page »