Articles/Blog
Don’t multi-task when helping your customer
by Kevin Stirtz
Kevin Stirtz’s Amazing Customer Service Rule #47
Don’t multi-task when you’re helping a customer
I know I’ll get some feedback on this.
“I have to multi-task” people will say. “Otherwise I can’t get all my work done.”
Another common response: “I can do other things while I listen and still provide good service.”
Yeah right. Maybe that’s true. [...]
Amazing Service Podcast #1 August 24, 2008
Here is the first installment for the Amazing Service Podcast. Eventually this will be a weekly program. But for now look for a new podcast about twice a month.
In part one of this program we talk about the importance of being flexible as we serve our customers and help them get what we want. Part [...]
Amazing Service Guy Podcast #1 [4:17m]: Help Your Customers by Being Flexible
by Kevin Stirtz
Kevin Stirtz’s Amazing Customer Service Rule #11
Be Flexible
In customer service, as with most things there is no one right answer. There is almost always more than one way to accomplish something. But we don’t always admit it. Too often we focus on one way to do something. Maybe it’s the only way we [...]
Share Your Customer Service Horror Stories
by Kevin Stirtz
Bad customer service experiences are so common they’re cliché. They’re like bad breath in the morning. We all have them and they stink. But they are a fact of life. I believe most of us have far more bad customer service experiences than good.
My mission is to change that. Which is why I [...]
Customer Service Carnivale
by Kevin Stirtz
This week I am hosting the Customer Service Carnivale so my friend Maria Palma can take a well-deserved break.
The idea behind a blog “carnival” is to show appreciation for other bloggers who write on a certain topic. It’s an aggregate of clips (and links) that point to other posts around the web that [...]
Target Stung by Customer Service Mishap
by Kevin Stirtz
This morning I read a surprising story in my hometown newspaper, the Minneapolis StarTribune. A Target store manager threatens to call the police on a 79 year old customer, has her hauled away to a hospital for a mental evaluation and then files a trespass order barring her from returning to the store.
All [...]
You’re Here to Serve Your Customers
by Kevin Stirtz
Kevin Stirtz’s Amazing Customer Service Rule #1:
“Remember why you’re here.”
We all get busy in our jobs. It seems there are always more things to do than any one person could possibly get done. From meetings to special projects to covering for co-workers. The list never ends.
It’s a wonder we get anything done at [...]
The Amazing Service Guy Helps Train 10,000 Volunteers
by Kevin Stirtz
This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in the USA: The 2008 Republican National Convention (RNC).
The RNC is expected to draw 45,000 visitors to the Minneapolis St. Paul metro area. To make sure those guests have the best experience possible, [...]
Be Grateful for Your Customers
by Kevin Stirtz
Kevin Stirtz’s Amazing Customer Service Rule# 20:
“Be grateful for their business”
At some level we’re all grateful for our customers. Because we know without them we would not have a business.
And, with busy schedules and hectic lives, it’s easy to forget how important our customers are. It’s even easier to forget to show it. [...]
“More Loyal Customers” Selected by Customer Service Manager for Recommended Reading List
by Kevin Stirtz
Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service Manager to be on their Recommended Reading List.
Wow! This is cool.
Customer Service Manager is an e-magazine for customer service professionals and anyone interested in providing top notch customer service. They are a leading customer Service website with [...]
Never Lose Another Customer - Free Teleseminar
by Kevin Stirtz
Carve out an hour of your time and learn some new ways to get more customers coming back.
On August 21, I will be conducting a free teleseminar in partnership with the Virtual Assistance Chamber of Commerce. The seminar is 60 minutes long and starts at 7:00 PM Central.
The teleseminar will offer a ton [...]
Customer Service Expert Offers Two Free E-Books
Good news! Now you can get a free e-book version two of my recent books. They are both published in paperback but to make them available to everyone, they are now available in PDF format here for no charge.
“Marketing for Smart People”
(Click here to download)
“More Loyal Customers: 21 Real World Lessons To Keep Your Customers [...]
213 Best Customer Service Quotes Now Available
Quotes are valuable. They are knowledge, and wisdom and insight. They offer us the opportunity to learn through others. And they are great tools to reinforce and reaffirm what we already understand. Sometimes hearing the words of a famous or successful person is enough to help us accept an idea and put it into action.
Since [...]
Do Something Extra
Kevin Stirtz’s Amazing Customer Service Rule #44
Do something extra.
One of the easiest and fastest ways to make a customer smile is to do something extra. Because it’s unexpected, it’s a pleasant surprise. It’s something they’ll remember and talk about.
When you do something extra, it’s like giving your customer a gift. It’s a wonderful way to [...]
Customer Service Toolkit Now Available
by Kevin Stirtz
I have published a free resource useful for anyone who wants to improve customer service in their organization. It’s called:
“The Amazing Customer Service Toolkit” and you can download it here for no charge.
It contains advice and ideas for people to understand their customers better so they can offer better service than their competition.
I [...]
