How to Create an Amazing Service Brand – Trainer’s Toolkit

Create a brand that keeps your customers coming back!

(And save money by conducting your own customer service workshops)

If you want a consistent brand or image for your organization that attracts new and repeat customers, then this course is for you.

It’s designed from the ground up to help your team build a brand, an image, a reputation that people want to do business with. Your team will learn how to create a reputation that tells customers (new and returning) why doing business with YOUR company is the best decision they can make.

Here are just a few things your employees will learn:

  • Why a strong brand (or image or reputation) is important to the company and every employee
  • How employees can build the right brand for your company
  • The three requirements of every customer experience and how to do them well
  • Why everyone benefits from a strong brand
  • 5 specific tools every employee can use to build and maintain customer loyalty
  • The single most important thing you can do to keep customers coming back

This package includes everything you need to conduct your own Amazing Service Workshop!

This is an Amazing Service Trainer’s Toolkit. It contains all the material you need to create and conduct your own customer workshop or seminar for your company.

Here’s what’s included:

*Trainer’s Guide (38 pages – 8500 words)
*PowerPoint Slides
*Quizzes
*Action Items
*Suggested Activities
*Learning Objectives
*Content Outline
*Lecture Notes
*Trainer’s Notes

Note: This Trainer’s Toolkit is licensed for internal use in your organization. It is not licensed for public or fee-based seminars. Nor can it be reproduced online or in any public forum or setting.

Now you can conduct your own Amazing Customer Service workshop on-site in your company whenever you want. And you won’t have all the expenses of hiring a trainer. You can literally do it yourself.

Includes 100% full 30-day money-back guarantee.

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Price $249.95


Llook at our Self-Study version of this course:

How to Create an Amazing Service Brand – Self-Study Course

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Free Customer Service Tips

Train the Trainer – Amazing Service Toolkit

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

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