Products

Train the Trainer Products

Amazing Service Trainer’s Toolkits

These are “seminars in  a box”. They will enable you to conduct your own on-site customer service workshop using professional content, at a fraction of the cost of bringing in a professional. Each toolkit is packed full of content:

  • Core content from the Amazing Service Guy, Kevin Stirtz
  • Trainer tips and notes
  • Discussion questions
  • Quiz questions and answers
  • PowerPoint slides
  • Action items
  • Suggested activities

These toolkits are a great resource to train the trainer so your team can have effective, professional caliber workshops that are cost effective, flexible and convenient.

Toolkit 1: Exceed Your Customer’s Expectations

This course will help your employees discover how to go the extra mile every time for your customers. It offers proven methods and tools to help anyone learn what their customers want and how they can give it to them, plus a little more. Along the way, they’ll learn tips to stay motivated to do their best, no matter what the situation. (Click here for more information.)

Toolkit 2: How to Create an Amazing Service Brand

This course will equip your employees to better understand how a strong brand can increase customer loyalty and therefore benefit everyone in the company. Further, they will learn how they affect your company brand and how they can build the right brand that helps your company be healthy and sustainable. (Click here for more information.)

Self Study Courses

Our Amazing Service Self-Study Courses enable you and your team to improve your customer service at your own pace. They give you access to high-quality customer service training content in an affordable and flexible package.

Each one of these courses gives you the ability to train your team members to the highest customer service skills in using a flexible and cost-effective self-study format.

Course 1: Exceed Your Customer’s Expectations

This course will help your employees discover how to go the extra mile every time for your customers. It offers proven methods and tools to help anyone learn what their customers want and how they can give it to them, plus a little more. Along the way, they’ll learn tips to stay motivated to do their best, no matter what the situation. (Click here for more information.)

Course 2: How to Create an Amazing Service Brand

This course will equip your employees to better understand how a strong brand can increase customer loyalty and therefore benefit everyone in the company. Further, they will learn how they affect your company brand and how they can build the right brand that helps your company be healthy and sustainable. (Click here for more information.)

Customer Service Book

More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back

Increase your customer retention and referrals.

No matter what the economy is like you can have more customers coming back and increase customer referrals without spending a fortune. And you can get started right away with this book.

It contains 21 real world proven tools to help you increase customer retention by improving customer service. These tips, tools, ideas and rules have been used by hundreds of companies to grow revenue and profits by creating more loyal customers.

(Click here for more information)

Free Customer Service Resources

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Free Customer Service Tips

Train the Trainer – Amazing Service Toolkit

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Customer Service Tools

Training Courses

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