Kevin Stirtz

Kevin Stirtz the Amazing Service Guy. He helps organizations improve the quality of service they deliver to their customers. (That’s why he’s called the “Amazing Service Guy). He does this with:

Writing
Consulting
Speaking
Training
Products

His professional goal is to help 1 million organizations learn how to deliver Amazing Customer Service to their  customers.  Sure it’s a big job, but, someone has to do it. Besides, he has some pretty talented people helping him.

Click here and you can learn more about Kevin’s services and his philosophy of how to deliver Amazing Customer Service.

Kevin is also the publisher of this website which is a cornerstone in his plan to take over the world with Amazing Service. When he’s not adding to this resource he also writes books, speaks, trains and consults with organizations about improving customer service.

Recent Book

More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back

This is Kevin’s most recent book. It has won some awards and pretty good reviews.  It’s a fast read and gets right to practical ideas and tools you can use.

You can find out more at Amazon.com

Outside of his professional life, Kevin spends most of his time with family and friends. He is also active in his community, serving on several boards and a city commission.  He and his wife are avid hikers and travelers. And you can often find him enjoying good company (and great coffee) at his favorite coffee shop.

You can see Kevin’s articles here.

Please email Kevin if you want to chat. He’d be thrilled to hear from you.

Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Customer service and Twitter

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Free Customer Service Tips

Create an Amazing Service Brand

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Service Software

Fun Stuff

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