Amazing Service Resources for Managers

Categories of articles (click on these to see the latest articles in these topics)

Creating a Culture of Service
Getting Valuable Feedback
Motivational Customer Service Quotes
Increasing Customer Retention
Building a Brand that Keeps Customers Coming Back
Customer Service Standards
Humor in Customer Service

A few more Amazing Service resources for you:

Get weekly tips and tools in my free email newsletter:

Amazing Customer Service Weekly Tips

Additional resources for managers to improve customer service

Customer Loyalty Value Calculator

The State of Customer Service 2009

The Amazing Customer Service Toolkit

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About this Page

As a manager, executive or owner, you are accountable for the service your team delivers. And it’s important because better service means more loyal customers. And more loyal customers can mean more revenue and profits.

This is your guide to improving customer service.

This page is a growing list of resources to help you improve how your organization serves customers. The focus here is on helping your organization perform better. These resources are about building processes and practices into your company that will enable everyone to serve customer better.

If you are a manager, team leader, owner or executive, you’ll find resources here you can use to evaluate and improve the way your organization works with customers.

(If you want resources to help you train, coach and motivate your team to deliver better customer service, go to my resource page called: Customer Service Help for Employees)

I will add to this frequently so bookmark it and come back often.

And if you have comments or suggestions, please share them with me. You can call me at: 1-952-212-4681 or email me by clicking here.