for Employees

Customer Service Improvement Help for EmployeesAmazing Service Resources for Employees

Categories of articles (click on these to see the latest articles in these topics)

Stress & Motivation
Dealing with Complaints
Customer Service Quotes
Difficult Situations
Going the Extra Mile
Listening Better
Humor in Customer Service

A few more Amazing Service resources for you:

Put modern science to work for you. My Daily Dose of Amazing Service is based on recent research in behavioral economics. It helps you stay motivated to deliver Amazing Customer Service every day.

Daily Dose of Amazing Service – Email Newsletter

Sharpen your listening skills with this listening assessment and list of tips:

How to Be an Amazing Listener

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About this Page

Although customer service is everyone’s job, customer facing employees spend more time helping customers than anyone else. And they endure much more stress due to difficult situations than anyone else. They face the majority of customer support challenges.

And they are the greatest opportunity an organization has to increase customer loyalty.

Employees do the work of companies. To customers, they ARE the company. And they have a direct view into what customers want, what they don’t want, what they like, what they loathe and how a company can improve.

This is your guide to helping your organization improve customer service through employees.

If you are an employee:

You’ll find useful articles and resources here to help you sharpen your skills and stay motivated.

If you are a manager, team leader, owner or executive:

You’ll find resources here you can use as you work with your team.

The resources here are designed to help employees improve their skills and motivation so they can serve their customers better. They are focused on tactical and behavioral tools that can be used quickly and easily by anyone who works with customers. (They’re also useful for managers.)

If you have questions, comments or suggestions, please share them with me. You can call me at: 1-952-212-4681 or email me by clicking here.

Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Customer service and Twitter

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Free Customer Service Tips

Create an Amazing Service Brand

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Service Software

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