Amazing Service Resources for Employees
Categories of articles (click on these to see the latest articles in these topics)
Stress & Motivation
Dealing with Complaints
Customer Service Quotes
Difficult Situations
Going the Extra Mile
Listening Better
Humor in Customer Service
A few more Amazing Service resources for you:
Put modern science to work for you. My Daily Dose of Amazing Service is based on recent research in behavioral economics. It helps you stay motivated to deliver Amazing Customer Service every day.
Daily Dose of Amazing Service – Email Newsletter
Sharpen your listening skills with this listening assessment and list of tips:
—————————————–
About this Page
Although customer service is everyone’s job, customer facing employees spend more time helping customers than anyone else. And they endure much more stress due to difficult situations than anyone else. They face the majority of customer support challenges.
And they are the greatest opportunity an organization has to increase customer loyalty.
Employees do the work of companies. To customers, they ARE the company. And they have a direct view into what customers want, what they don’t want, what they like, what they loathe and how a company can improve.
This is your guide to helping your organization improve customer service through employees.
If you are an employee:
You’ll find useful articles and resources here to help you sharpen your skills and stay motivated.
If you are a manager, team leader, owner or executive:
You’ll find resources here you can use as you work with your team.
The resources here are designed to help employees improve their skills and motivation so they can serve their customers better. They are focused on tactical and behavioral tools that can be used quickly and easily by anyone who works with customers. (They’re also useful for managers.)
If you have questions, comments or suggestions, please share them with me. You can call me at: 1-952-212-4681 or email me by clicking here.
