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Make the Most of Customer Service Week
by Kevin Stirtz
Next week is Customer Service Week in the USA. Since 1992, this week has been a time to honor and celebrate the spirit of customer service in our organizations.
Being a practical sort, I look at something like this and ask myself, how can we get the most from this? What can people do to create some tangible value beyond recognizing the importance of customer service?
So here are 7 things you can do to both honor the spirit of service but also produce something of value for your organization as you celebrate Customer Service Week:
1. Post or email a different customer service quote every day. (Get 200 of them here.)
2. At your staff meeting next week have your team think of at least 5 things they can do right away to begin delivering better customer service.
3. Tell your customers it’s Customer Service Week and thank them for being your customers.
4. Post or email a different Amazing Customer Service rule each day. You can find them here: http://amazingserviceguy.com/?s=rule
5. Recognize and reward employees for providing outstanding customer service. (Create a Customer Service Week award.)
6. Have a mini-seminar or workshop on how to improve customer service.
7. Create a list of Customer Service Standards for your company, team, or department.
Whatever you do, the important thing is to get everyone involved. And focus on improving communications between your customers, employees and management as you work to improve the level of service you deliver to your customers.
Thanks for reading. Keep your customers smiling!
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Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times. Get a free copy of his Amazing Service Toolkit.
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