Comments on: Thank your customers for complaining http://amazingserviceguy.com/597/thank-your-customers-for-complaining-2/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kristina Evey http://amazingserviceguy.com/597/thank-your-customers-for-complaining-2/#comment-21 Kristina Evey Thu, 23 Oct 2008 13:23:29 +0000 http://amazingserviceguy.com/597/customer-service-speaker/thank-your-customers-for-complaining-2/#comment-21 This is an excellent article. This shows that it is important to get the feedback of the customer and to integrate it into the way your company operates. When customers have complaints or feedback, it is important to consider it as market research. Customers will tell you exactly what they want, and exactly how they expect you to handle them. Take their feedback seriously and develop the culture to seek out their feedback. By doing this, you will hopefully reduce the complaints and get the comments when it truly is feedback on how to better service your customers. This is an excellent article. This shows that it is important to get the feedback of the customer and to integrate it into the way your company operates. When customers have complaints or feedback, it is important to consider it as market research. Customers will tell you exactly what they want, and exactly how they expect you to handle them. Take their feedback seriously and develop the culture to seek out their feedback. By doing this, you will hopefully reduce the complaints and get the comments when it truly is feedback on how to better service your customers.

]]> By: BJ Cook http://amazingserviceguy.com/597/thank-your-customers-for-complaining-2/#comment-20 BJ Cook Wed, 24 Sep 2008 20:39:34 +0000 http://amazingserviceguy.com/597/customer-service-speaker/thank-your-customers-for-complaining-2/#comment-20 Hi Kevin, I liked the progression of this post as it lays out nicely the steps in handling incoming "complaints" from customers and turning it into valuable insight. When you stated, "Honor their efforts by listening, by apologizing, by using their feedback to fix the problem and by thanking them," it should come as no surprise to people reading this that simplicity is the essence when you're trying to figure out what to do with complaints or as we like to call them "suggestions." If you don't have some type of technology in place to handle this process in an automated, the tips that Kevin gives are great and should be in the back of your head each time you are put in a situation like the one above. Great insight, very helpful. thanks BJ Hi Kevin,

I liked the progression of this post as it lays out nicely the steps in handling incoming “complaints” from customers and turning it into valuable insight. When you stated, “Honor their efforts by listening, by apologizing, by using their feedback to fix the problem and by thanking them,” it should come as no surprise to people reading this that simplicity is the essence when you’re trying to figure out what to do with complaints or as we like to call them “suggestions.” If you don’t have some type of technology in place to handle this process in an automated, the tips that Kevin gives are great and should be in the back of your head each time you are put in a situation like the one above.

Great insight, very helpful.

thanks
BJ

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