Amazing Service Guy Interviewed on Fashion 411 with Barbra Horowitz
September 18, 2008
by Kevin Stirtz
A few weeks ago I got a call from Barbra Horowitz. Barbra is a personal stylist who works with celebrities and normal people. She is a fashion correspondent for British Vogue and, most importantly, she is the host of “Fashion 411“, a weekly program of the Karma Sol Radio network in Los Angeles.
Barbra called me because she is fed up with bad customer service. She is so tired of receiving lousy service she decided to do a show on the topic, in the hope that it might help improve customer service just a little.
So, last week Barbra, Darren Gold (her occasional co-host)and I talked about what’s wrong with customer service and what we can do to fix it.
You can listen to the interview here. Enjoy!
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Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times. Get a free copy of his Amazing Service Toolkit.
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