In August I was interviewed by Kim Friddle for WeMentorSuccess.com. It was part of a series of audio programs to be broadcast in multiple US markets to a small business audience.

The interview is 21 minutes and focuses on how company owners (or managers) can increase customer loyalty by improving customer service. We discuss the strategic part of the Amazing Service System and the 6 step system any company (or team or division) can use to build a culture of service that can lead to increased loyalty and retention as well as improved employee morale and profits.

The interview was done by phone so the audio quality is not great. But it contains some good content especially if you’re interested in creating a more service-focused culture in your organization.

Enjoy!

Other articles you might like:

• FAST GUIDE: 10 Success Factors of Customer Focus
• Amazing Service Guy interviewed on “Build Your Business Radio”
• What would help you improve customer service?
• Preparing for the Economic Turnaround
• United Airlines provides today’s (unfortunate) customer service example

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