This week I am hosting the Customer Service Carnivale so my friend Maria Palma can take a well-deserved break.
The idea behind a blog “carnival” is to show appreciation for other bloggers who write on a certain topic. It’s an aggregate of clips (and links) that point to other posts around the web that are all tied together by their topic: customer service.
The Customer Service Carnivale happens about every two weeks. You can find out more here .
Raymond, of Money Blue Book blog, addresses what can be a touchy topic: outsourcing and the customer service problems it can cause due to language differences. Read his post here.
Allison Nazarian offers useful advice on getting to know your customers. Read her helpful suggestions here on AllisonNazarian.com
Reminding us of the importance of understanding our customers, John Furst offers his thoughts for staying current with how your customers prefer to communicate. John blogs at the E-Biz Booster Blog.
Gavin Ingham writes about sales but clearly understands the need for delivering customer service to your customers. Catch his latest thoughts here at GavinIngham.com.
Dave Ratner, of Dave Ratner’s Blog, shares a wonderful example of how not to deliver customer service and why it’s important to never put the burden of service on our customers. We need to do the work for them whenever possible, as Dave demonstrates so well.
A foundation of great customer service is knowing what your customers want and how you’re doing in delivering it to them. John Crickett relives a story about a local bookstore that clearly does not live this by rule.
Last week I wrote about how Target got a black eye because a manager decided to focus on store policy rather than help a customer get what she wanted. This story has buzzed across the Internet with horrifying speed. I hope the big dogs at Target take notice and make amends soon.
Later this week I’ll be writing about customer service horror stories. If you have a shocking example of bad customer service you’d like to share, please send it to me before Friday August 22. Thanks!
Other articles you might like:
- Customer Service Carnivale: May 25, 2009
- Customer Service Carnivale: June 22, 2009
- Use the Amazing Service Toolkit to improve customer service all year
- Serve your customers
- Create a Daily Reminder of Amazing Customer Service
