This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in the USA: The 2008 Republican National Convention (RNC).
The RNC is expected to draw 45,000 visitors to the Minneapolis St. Paul metro area. To make sure those guests have the best experience possible, the people putting on the event have recruited over 10,000 volunteers.
That’s where I come in.
The people in charge want the RNC guests to have a great experience while they’re here. Makes sense. So they asked me to help.
I created customer service materials, based on my Amazing Service System, for their volunteers. It covers things like, basic customer service, listening skills, how to handle challenging situations. And I created some learning examples for volunteers – situations they might encounter as they work with RNC guests.
It’s always fun being part of a big event and they don’t get much bigger than this. What I really like is how focused everyone is on making sure the RNC guests have a great experience.
Too often large events focus so much on the event itself they forget about the people. They don’t invest enough time and energy into finding ways to help their guests have the best experience possible.
Politics aside, I think this will be a fantastic event, because the organizers have focused on the right things: the people and the experience.
Other articles you might like:
- Here’s how to “wow” your customers
- Top Ten Customer Service Tips for the 2008 Republican National Convention
- Establishing superior customer service is a PROCESS, not an event
- What if your city was famous for customer service?
- In Customer Service the Little Things are Big
