Good news! Now you can get a free e-book version two of my recent books. They are both published in paperback but to make them available to everyone, they are now available in PDF format here for no charge.
“Marketing for Smart People”
“More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back”
Both books are available in e-book (PDF) format and can be download at no charge. Paperback copies are available at Amazon.com (enter the book title in the search form at the Amazon website.)
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- Customer Service Book Review: More Loyal Customers
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- “More Loyal Customers” Selected by Customer Service Manager for Recommended Reading List



