Top 10 customer service blogsThis is the March 2010 edition in my series of Top 10 Customer Service lists. Every month I’ll present my top 10 list of resources that can help you improve customer service and increase customer loyalty.
To keep the lists readable I won’t go into a lot of detail on each item. But each resource listed will have a link to more information.
** Keep in mind these are just my opinions – no crowd-sourcing or other survey techniques have been used here. And, as always, I welcome your opinions in the form of comments, questions and additions to the list (hey I’m not perfect!).
The Amazing Service Guy’s Top 10 Customer Service Blogs
1. Who’s Your Gladys
Marilyn Suttle and Lori Jo Vest
http://whosyourgladys.com/blog/
Why listed: Frequent postings and a variety from many leading customer service experts
Like best: Love the plentiful tips on how to give good service. Very useful!
2. Glenn Ross
Customer Service Experience
http://www.allbusiness.com/sales/customer-service/10783-1.html
Why listed: Writing this blog since 2005, Glenn has covered almost every aspect of customer service. There’s a goldmine here!
Like best: Recent post: Lies, Dam* Lies, & Corporate Metrics
3. Dennis Snow
Speaking of Service Excellence
http://dennissnowblog.com/
Why listed: Dennis brings years of Disney experience to make this blog useful for management and customer facing employees.
Like best: Recent post where Dennis discusses “service mapping”. Great tool to design customer service better.
4. Douglas Hanna, et al.
Service Untitled
http://www.serviceuntitled.com/
Why listed: Regular posts provide a wide range of useful content. From cutting edge technology to personal examples. Good stuff!
Like best: Easy navigation using relevant and meaningful categories. Very customer-friendly blog!
5. Merdekah “Meikah” Ybañez-Delid
CustServ
http://custserv.gbwatch.com/
Why listed: Rich variety of resources, tips and news on customer service improvement
Like best: The CustServ Roundup, a list of interesting customer service news and posts from around the Web.
6. Maria Palma
People2People Service
http://www.people2peopleservice.com/
Why listed: Maria manages the Customer Service Carnivale, a great resource for customer service insights and advice.
Like best: Mix of stories, resources and tips. Well done Maria!
7. Bob Thompson, et al.
Customer Think
http://www.customerthink.com/service
Why listed: Largest multi-author blog covering customer service. You’ll find both quality and quantity here.
Like best: Huge collection of white papers, screencasts and links to other advanced resources
8. Deborah Chaddock Brown
Make or Break Moments
http://www.makeorbreakmoments.com/blog/
Why listed: Practical, real-world tips on improving customer service.
Like best: Customer service lessons can we learn from seven classic fairy tales (free ebook)
9. Steve Curtin
Service that Sticks ™
http://www.stevecurtin.com/blog/
Why listed: Steve offers many true life examples of customer service, and relevant lessons from them.
Like best: Helpful how-to tips on every page (and a pineapple!)
10. Brent Leary
Brent’s Social CRM Blog
http://crm2.typepad.com/
Why listed: More about social media technology than customer service but Brent does a nice job combining the two. He provides a helpful context about why social media and community management are important to serving our customers well.
Like best: Recent post: The Future of Customer Service is Here – Are You Ready For It?
Honorable Mention:
Guy Kawasaki
How to Change the World – The Art of Customer Service
http://blog.guykawasaki.com/2006/04/the_art_of_cust.html
Why listed: Not specifically a customer service blogger but Guy Kawasaki is a big believer in the importance of customer service. His attitude about customer service is important enough to recognize here because of his influence as a biz author/celeb.
Like best: “Start at the top. The CEO’s attitude towards customer service is the primary determinant of the quality of service that a company delivers.”
What do YOU think?
Do you agree or disagree with this list? Please free to add your comments or suggestions (below) for top customer service books.
Other articles you might like:
- Top 10 Customer Service Books
- AmazingServiceGuy.com ranked as a top customer service website
- Customer Service Carnivale: June 22, 2009
- Tiny shop uses Twitter to connect to one customer at a time
- Does social media help or hurt?
Thanks for the compliment, Kevin. I’m honored.
Glenn
You deserve it Glenn!
Kevin,
Thanks for including Service Untitled on this. Very much appreciated!
Cheers,
Douglas
Very much deserved – your blog is a wonderful resource Douglas!
Thank you so much Kevin. It’s an honor to be on your list, and we are so happy that you are spreading the word on many resources to help improve customer service.
Hi Marilyn – your “Gladys” blog is wonderful – a perfect fit for the Top 10 list. Please send my regards to Lori too.
Thanks!
Kevin
Hi Kevin, this is a good list. Thank you for compiling (I discovered some great resources here).
Although my eyebrows were raised with the inclusion of Guy Kawasaki, I understand your reasoning. Perhaps Tony Hsieh should also be considered for inclusion as an honorable mention if “biz/author/celeb” in the customer service sphere are to be considered: http://blogs.zappos.com/blogs/ceo-and-coo-blog. My favorite: Tony Talks Core Values with Jeanne Bliss
Thank you again for the list and offer to post a comment.
Cheers,
~Merlyn
Hi Kevin,
I feel honored to be a part of this list! You should put yourself on this list too
Thanks so much for your contributions to the customer service community…
Hi Merlyn – I agree Tony Hsieh would be a perfect addition. In fact I can already see a “Top Ten Customer Service Blogs – Part 2″ coming soon because of all the other wodnerful blogs not listed this time.
Thanks for sharing your thoughts!
KS
Hi Maria – thanks for your compliment – I’m flattered! Keep up the good work.
KS
Oh, thank you, Kevin, for including me on the list! You’re inspiring me to do better.
Best regards!
I am SO FLATTERED! What an honor to be listed by you and in such wonderful company. Many of the blogs you listed I read already but you introduced me to a couple I can’t wait to read. Thanks again! Take care.
Deborah