Comments on: Continental Airlines boosts customer service by cutting free food. Huh? http://amazingserviceguy.com/2880/continental-customer-service/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Stirtz http://amazingserviceguy.com/2880/continental-customer-service/#comment-244 Kevin Stirtz Tue, 16 Mar 2010 11:59:57 +0000 http://amazingserviceguy.com/?p=2880#comment-244 I am a fan of Continental. They've always done a wonderful job for me, especially on their transatlantic flights. My only complaint is that they tried to paint this as a boost to customers. Just deal straight with customers, that's all I ask. Thanks for reading! KS I am a fan of Continental. They’ve always done a wonderful job for me, especially on their transatlantic flights. My only complaint is that they tried to paint this as a boost to customers. Just deal straight with customers, that’s all I ask.

Thanks for reading!

KS

]]> By: O. Lee http://amazingserviceguy.com/2880/continental-customer-service/#comment-243 O. Lee Mon, 15 Mar 2010 23:15:37 +0000 http://amazingserviceguy.com/?p=2880#comment-243 For me, I could care less about food. I typically will buy something tastier and at a better value for my money in the airport. But, if I'm rushed and don't have time to buy something for say a transcontinental flight, I'll buy food onboard. I'm not a big fan of Continental but I do believe offering a nice selection of food at a cost could be benefit the customer. However, execution is key. Some airlines do a good job in providing food choices, such as Virgin America, at an okay amount. Thanks for the article. O. For me, I could care less about food. I typically will buy something tastier and at a better value for my money in the airport. But, if I’m rushed and don’t have time to buy something for say a transcontinental flight, I’ll buy food onboard.

I’m not a big fan of Continental but I do believe offering a nice selection of food at a cost could be benefit the customer. However, execution is key. Some airlines do a good job in providing food choices, such as Virgin America, at an okay amount.

Thanks for the article.

O.

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