Comments on: AT&T customer service employee saves customer’s life http://amazingserviceguy.com/2872/employee-saves-customers-life/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin Stirtz http://amazingserviceguy.com/2872/employee-saves-customers-life/#comment-270 Kevin Stirtz Mon, 15 Mar 2010 17:31:21 +0000 http://amazingserviceguy.com/?p=2872#comment-270 That's a great idea Kathy! That’s a great idea Kathy!

]]> By: Kathy Clark http://amazingserviceguy.com/2872/employee-saves-customers-life/#comment-269 Kathy Clark Mon, 15 Mar 2010 16:38:09 +0000 http://amazingserviceguy.com/?p=2872#comment-269 Yes great example of what all organizations desire for their employees. Managers should learn from this example and use it for training and a motivational case study for their employees. Thanks for sharing. Yes great example of what all organizations desire for their employees. Managers should learn from this example and use it for training and a motivational case study for their employees.

Thanks for sharing.

]]> By: Kevin Stirtz http://amazingserviceguy.com/2872/employee-saves-customers-life/#comment-271 Kevin Stirtz Fri, 12 Mar 2010 12:04:00 +0000 http://amazingserviceguy.com/?p=2872#comment-271 Hi Tim - I agree. The "bad customer service" stories can be instructional but I like these better. More optimistic and I think more memorable. Thanks for writing! KS Hi Tim – I agree. The “bad customer service” stories can be instructional but I like these better. More optimistic and I think more memorable.

Thanks for writing!

KS

]]> By: Tim Sanchez http://amazingserviceguy.com/2872/employee-saves-customers-life/#comment-268 Tim Sanchez Thu, 11 Mar 2010 17:24:31 +0000 http://amazingserviceguy.com/?p=2872#comment-268 I can see him having a heart attack, especially if he has an iPhone and has to deal with dropped calls all the time. Sorry, it was just too easy. ;-) Very cool story though, thanks for posting. I always prefer stories about amazing service over those about terrible experiences. I can see him having a heart attack, especially if he has an iPhone and has to deal with dropped calls all the time.

Sorry, it was just too easy. ;-)

Very cool story though, thanks for posting. I always prefer stories about amazing service over those about terrible experiences.

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