Comments on: Top 10 Customer Service Books http://amazingserviceguy.com/2738/top-10-customer-service-books/ Customer service training, books, courses and other resources Fri, 11 May 2012 17:35:25 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kevin http://amazingserviceguy.com/2738/top-10-customer-service-books/#comment-259 Kevin Mon, 11 Oct 2010 17:06:45 +0000 http://amazingserviceguy.com/?p=2738#comment-259 Very good suggestions. Thanks Terry! Very good suggestions. Thanks Terry!

]]> By: Terry http://amazingserviceguy.com/2738/top-10-customer-service-books/#comment-258 Terry Mon, 11 Oct 2010 12:29:17 +0000 http://amazingserviceguy.com/?p=2738#comment-258 'You Will Be Satisfied"-Bob Tasca "How to Win Friends & Influence People" - Dale Carnegie. Two stellar books about customer service ! ‘You Will Be Satisfied”-Bob Tasca
“How to Win Friends & Influence People” – Dale Carnegie.

Two stellar books about customer service !

]]> By: Ray Perkins http://amazingserviceguy.com/2738/top-10-customer-service-books/#comment-257 Ray Perkins Sun, 26 Sep 2010 04:48:57 +0000 http://amazingserviceguy.com/?p=2738#comment-257 The Little Big Things by Tom Peters deserves to be on this list. The Audio book version, read by the great man himself is pretty inspiring stuff. The Little Big Things by Tom Peters deserves to be on this list. The Audio book version, read by the great man himself is pretty inspiring stuff.

]]> By: Heather Grisedale http://amazingserviceguy.com/2738/top-10-customer-service-books/#comment-256 Heather Grisedale Mon, 22 Feb 2010 08:52:30 +0000 http://amazingserviceguy.com/?p=2738#comment-256 I think the book "Five Star Service, One Star Budget" by Michael Heppell is fantastic - it's full of bite-size chunks of do-able cusotmer satisfaction improvment techniques that everyone throughout a business should read and aspire to. I think the book “Five Star Service, One Star Budget” by Michael Heppell is fantastic – it’s full of bite-size chunks of do-able cusotmer satisfaction improvment techniques that everyone throughout a business should read and aspire to.

]]> By: Tim Sanchez http://amazingserviceguy.com/2738/top-10-customer-service-books/#comment-255 Tim Sanchez Sun, 21 Feb 2010 04:08:42 +0000 http://amazingserviceguy.com/?p=2738#comment-255 Good list Kevin. I've read a couple of these and I'm in the middle of "Who's Your Gladys." Good list Kevin. I’ve read a couple of these and I’m in the middle of “Who’s Your Gladys.”

]]> By: Rebecca Morgan, CSP, CMC http://amazingserviceguy.com/2738/top-10-customer-service-books/#comment-254 Rebecca Morgan, CSP, CMC Fri, 19 Feb 2010 23:14:42 +0000 http://amazingserviceguy.com/?p=2738#comment-254 You might want to consider one of the seminal books on the topic, one that's sold over 250,000 and still sells. Yes, I'm biased! "Calming Upset Customers" -- can you guess who it's by? :-) You might want to consider one of the seminal books on the topic, one that’s sold over 250,000 and still sells. Yes, I’m biased! “Calming Upset Customers” — can you guess who it’s by? :-)

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