Comments on: T-Mobile vs. the customer: Round five (the wrap-up) http://amazingserviceguy.com/2694/t-mobile-vs-the-customer-round5/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kevin Stirtz http://amazingserviceguy.com/2694/t-mobile-vs-the-customer-round5/#comment-1733 Kevin Stirtz Fri, 09 Dec 2011 17:23:27 +0000 http://amazingserviceguy.com/?p=2694#comment-1733 Hi Ben - I have found T-Mobile, like many companies, changes their customer experience frequently. Mostly, in my experience, they have improved how they take care of customers recently. But we don't all get the same experience. And that can often lead to problems...like what you describe. All I can say is keep trying. Or if your experience with them is simply not meeting your needs, consider switching to another company. They might have a plan that works better. Best of luck, either way. And thanks for sharing your experience here. Kevin Stirtz AmazingServiceGuy.com Hi Ben – I have found T-Mobile, like many companies, changes their customer experience frequently. Mostly, in my experience, they have improved how they take care of customers recently. But we don’t all get the same experience. And that can often lead to problems…like what you describe.

All I can say is keep trying. Or if your experience with them is simply not meeting your needs, consider switching to another company. They might have a plan that works better.

Best of luck, either way. And thanks for sharing your experience here.

Kevin Stirtz
AmazingServiceGuy.com

]]> By: Ben http://amazingserviceguy.com/2694/t-mobile-vs-the-customer-round5/#comment-242 Ben Wed, 07 Sep 2011 20:36:53 +0000 http://amazingserviceguy.com/?p=2694#comment-242 Kevin, Thank you for your insight into this issue. I'm in the same boat; I am just a couple months away from the full upgrade discount, but T-Mobile is asking me to pay $260 for a smartphone they are currently offering to new customers for free. I did get a call back from 'executive' customer relations who basically brought me to the same roadblock that the call center folks did. I placed a call to the assistant to the vice president, and I am waiting for a call back. I read the series of articles you presented...I was hoping to get some detail on what you said to the rep that got him to cough up the $47 price tag. So far everyone I have talked to wouldn't even go that far to discuss or negotiate. Again, thanks for sharing. Kevin,

Thank you for your insight into this issue. I’m in the same boat; I am just a couple months away from the full upgrade discount, but T-Mobile is asking me to pay $260 for a smartphone they are currently offering to new customers for free. I did get a call back from ‘executive’ customer relations who basically brought me to the same roadblock that the call center folks did.

I placed a call to the assistant to the vice president, and I am waiting for a call back. I read the series of articles you presented…I was hoping to get some detail on what you said to the rep that got him to cough up the $47 price tag. So far everyone I have talked to wouldn’t even go that far to discuss or negotiate.

Again, thanks for sharing.

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