Comments on: T-Mobile vs. the customer: Round three (the foul-up) http://amazingserviceguy.com/2668/t-mobile-vs-the-customer-round3/ Improve your customer service skills Thu, 09 Feb 2012 07:26:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ryan http://amazingserviceguy.com/2668/t-mobile-vs-the-customer-round3/#comment-236 Ryan Tue, 16 Nov 2010 18:26:47 +0000 http://amazingserviceguy.com/?p=2668#comment-236 I know it is a little late, but I just found this. I have been with tmobile for several years as well. but I have gotten upgrades regularly at new sub prices, because I cancel my sub and get a new one. it works. I do it after my contract is up, no penalties. even gave old phones to relatives. got new phones, new plans. yeah the price usually goes up, but I started with a razor, and now have cliq. yea that phone sucks and I will be looking for a new replacement soon. I know it is a little late, but I just found this.

I have been with tmobile for several years as well. but I have gotten upgrades regularly at new sub prices, because I cancel my sub and get a new one. it works.

I do it after my contract is up, no penalties. even gave old phones to relatives. got new phones, new plans. yeah the price usually goes up, but I started with a razor, and now have cliq. yea that phone sucks and I will be looking for a new replacement soon.

]]> By: Kevin Stirtz http://amazingserviceguy.com/2668/t-mobile-vs-the-customer-round3/#comment-235 Kevin Stirtz Thu, 11 Mar 2010 16:36:02 +0000 http://amazingserviceguy.com/?p=2668#comment-235 Mark - I agree that my time is valuable and should be considered. Too many customers don't factor this in to their experiences. And if I were a typical T-Mobile customer I might feel as you comment. But my reward for this is a series of articles for this website. I include that value in this experience so my return is much greater than you suggest. Thanks for sharing your thoughts. KS Mark – I agree that my time is valuable and should be considered. Too many customers don’t factor this in to their experiences.

And if I were a typical T-Mobile customer I might feel as you comment. But my reward for this is a series of articles for this website. I include that value in this experience so my return is much greater than you suggest.

Thanks for sharing your thoughts.

KS

]]> By: Mark http://amazingserviceguy.com/2668/t-mobile-vs-the-customer-round3/#comment-234 Mark Thu, 11 Mar 2010 16:29:33 +0000 http://amazingserviceguy.com/?p=2668#comment-234 Sounds like you lose, big time. Not only with the time you spent, which you should value at at least $100 per hour, but also you didn't get an iPhone, which, if you don't have one, you don't know what you're missing. Sounds like you lose, big time. Not only with the time you spent, which you should value at at least $100 per hour, but also you didn’t get an iPhone, which, if you don’t have one, you don’t know what you’re missing.

]]>